Company Overview
Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.
About the Role
We're looking for a motivated and detail-oriented IT Engineer with 1-3 years of experience to join our team. The ideal candidate will have a strong foundation in managing diverse IT environments and will be responsible for providing technical support, maintaining our IT infrastructure, and ensuring the smooth operation of our systems. This role requires a proactive problem-solver who can handle a variety of tasks, from user support to system administration.
Key Responsibilities
Provide technical support for Windows, Mac and Chromebook endpoints, resolving hardware and software issues for our remote 250-person team.
Administer and manage user accounts and security groups within Active Directory and Google Workspace
Configure and maintain our Mobile Device Management (MDM) solution to secure and manage company devices
Manage and administer the Atlassian suite of tools, including Jira and Confluence, to support project management and collaboration
Deploy and update software applications and operating systems
Assist in maintaining and monitoring our AWS cloud environment
Manage hardware inventory
Lead small-scale IT projects from planning to execution
Documenting support requests in a ticketing system, and ensuring timely and effective resolution
Create and maintain documentation for IT processes and procedures
Collaborate with other teams to support their technical needs and projects
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role
Proven experience in managing Windows, macOS and ChromeOS environments
Proven experience in managing IT infrastructure and engineering projects
Excellent problem-solving and communication skills
Ability to work both independently and as part of a team
Hands-on experience with or exposure to the following tools and platforms:
Google Workspace Administration
Windows and macOS operating systems
ChromeOS operating system
Atlassian suite (Jira, Confluence, Jira Service Management)
Google Workspace Apps
Mobile Device Management (MDM) systems (MaaS360 MDM)
LDAP (Active Directory, Google Workspace)
Understanding of Linux
Linux and Powershell scripting
Preferred Qualifications
Previous experience supporting HIPAA / HITRUST activities in the healthcare industry
Strong analytical, problem-solving, and troubleshooting abilities
Excellent written and verbal communication skills
Ability to work remotely, independently and collaboratively in a fast-paced environment Comfortable interpreting and applying complex regulatory requirements Willingness to learn
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field 1-3 years of experience in an IT support or systems administration role
Proven experience in managing Windows, macOS and ChromeOS environments
Proven experience in managing IT infrastructure and engineering projects
Excellent problem-solving and communication skills
Ability to work both independently and as part of a team
Hands-on experience with or exposure to the following tools and platforms:
Google Workspace Administration
Windows and macOS operating systems
ChromeOS operating system
Atlassian suite (Jira, Confluence, Jira Service Management)
Google Workspace Apps
Mobile Device Management (MDM) systems (MaaS360 MDM)
LDAP (Active Directory, Google Workspace)
Understanding of Linux
Linux and Powershell scripting
Preferred Qualifications
Previous experience supporting HIPAA / HITRUST activities in the healthcare industry
Strong analytical, problem-solving, and troubleshooting abilities
Excellent written and verbal communication skills
Ability to work remotely, independently and collaboratively in a fast-paced environment
Comfortable interpreting and applying complex regulatory requirements, willingness to learn
Compensation
As a venture-backed company, Wider Circle offers competitive compensation including:
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
- Starting salary: $75,000-$80,000
And most importantly, an opportunity to LOVE, LEARN, and GROW with us!
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
Top Skills
What We Do
Wider Circle works with health plans nationally to deliver a unique community care program that connects and unites vulnerable populations for better health. Centered around trusted relationships and through its technology platform, Wider Circle connects health plan members with familiar neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Using trained and culturally competent facilitators to engage members in a trusted delivery network, Wider Circle’s community care model has proven to reduce hospitalizations, drive better health outcomes, and lessen social isolation.
COVID-19: In partnership with community sponsors and health plans, Wider Circle offers its unique neighborhood care programs to more than 320 communities nationwide, including specialized initiatives for vulnerable populations in isolation via virtual programming and peer-to-peer community support.
