IT Engineer

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Maven AGI is hiring a hands-on IT Engineer to support our growing team of 50+ employees from our Boston office. In this role, you will be responsible for ensuring our hardware and software needs are proactively managed — from procurement and provisioning to maintenance and troubleshooting. You will play a critical role in keeping our office running smoothly by supporting end-users, managing inventory, and working closely with vendors.

• Own the full lifecycle of hardware and software procurement, from vendor selection to purchase, inventory management, and disposal.
• Provision and configure laptops, mobile devices, and peripherals for new and existing employees.
• Manage software licensing, installations, updates, and renewals.
• Provide day-to-day technical support to staff, including troubleshooting hardware, software, and network issues.
• Maintain an organized inventory of IT assets and ensure proper documentation.
• Develop and maintain IT documentation and best practices.
• Coordinate with external vendors and service providers as needed.
• Support conference room technology, printers, and other office equipment.
• Ensure compliance with security policies and assist with IT audits.

• 5+ years of experience in IT support or systems administration.
• Experience with hardware provisioning (including macOS, mobile devices).
• Solid understanding of common business software (Google Workspace, etc.).
• Experience managing software licensing and vendor relationships.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent organizational skills with attention to detail.
• Good communication and interpersonal skills to support non-technical end-users.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.