IT Engineer

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 

MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $3.1 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth, as well as progressive political organizations, campaigns and candidates like President Biden’s re-election campaign and the Democratic Senatorial Campaign Committee (DSCC). Each cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot. 

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: MissionWired is seeking a skilled IT Engineer to join our team and contribute to our mission of raising funds and building audiences for impactful campaigns and causes. In our fast-paced environment, connectivity and efficiency are crucial. As an IT Engineer, you will ensure our team operates smoothly and securely. Each day will bring new challenges and opportunities to improve our systems. You will support technology implementations, troubleshoot issues, and help maintain our IT infrastructure. At the core, you’ll enhance our operational efficiency, security, and overall effectiveness. This role reports to the Vice President of Information Technology.

You will be responsible for:

• Ensuring secure and efficient deployment of endpoints and applications;
• Implementing and configuring new software and hardware solutions to improve operational efficiency;
• Managing data migrations across different platforms and applications;
• Planning and executing IT infrastructure projects, including system migrations, integration of redundant systems and provisioning of physical office space;
• Serving as an advanced help desk resource, troubleshooting complex issues with user endpoints and applications; and
• Implementing advanced security controls across IT infrastructure, staff endpoints and user accounts.

Must-have qualifications:

• Strong communication skills: ability to explain complex actions with simple steps;
• Ability to exercise patience;
• Ability to collaborate with colleagues across teams with varying levels of technical knowledge;
• Experience integrating acquired companies into a parent platform company is a significant plus;
• Experience with nonprofit organizations and political campaigns is a plus;
• Experience configuring and administering key IT platforms, including:
• HRIS platforms like Rippling
• Identity providers and application deployment tools like Google, Microsoft, Rippling, or Okta
• Productivity platforms like Google Workspace and Microsoft 365
• Endpoint deployment tools like Apple Business Manager
• Mobile Device Management like Rippling or Intune
• Help desk ticketing and automation systems like Jira

Certifications:

• Certifications in Google Workspace or Microsoft Entra are a plus but not required.

Salary range for this role is $80,000 to $95,000 per year, depending on experience.

This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Location

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, MN, MO, NC, NH, NJ, NM, NY, OR, PA, SC, TX, VA, WA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!