The Role
Provide onsite and global IT support across Apple and Windows environments, troubleshooting hardware, software, SaaS, network, and access issues. Administer IAM integrations, MDM, internal networks, and IT systems; manage device lifecycles and employee onboarding and offboarding. Create documentation, support security processes, deploy tools, collaborate with IT and security teams, and participate in rotating on-call coverage.
Summary Generated by Built In
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
We are seeking a driven, people-oriented IT Engineer to join our growing organization in Coral Gables, Miami, to provide high quality and detail-oriented IT support in a fast paced start up environment. This role will work onsite in our Coral Gables office, reporting to the Head of IT & InfoSec.
IT Team Values
- CUSTOMER FIRST: Thoughtful in the approach, creation, and delivery of IT systems to end users.
- COMMUNICATION: Conveying information and ideas to individuals and groups in a focused and compelling way that delivers clear messages and ensures understanding.
- RADICAL CANDOR AND COLLABORATION: We are humble, transparent, and on a lifelong journey to be better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, and we trust. We are quick to admit when we’re wrong and even faster to help one another win.
- CONTINUOUS IMPROVEMENT: Originating action to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and implementing solutions. As well as actively improving your own technical skills and performance.
What You'll Do
- Provide high quality and detail oriented IT support in a fast paced startup environment..
- Create documentation to assist in servicing internal customers or documenting internal processes.
- Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary.
- Troubleshoot Apple and Windows hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access).
- Act as a front line security at Iru, “If you see something, say something.”
- Lead the deployment and administration of IAM integrations, Iru MDM, internal networks, and other critical IT systems.
- Share responsibility of device lifecycle management of Iru managed devices.
- Collaborate with teams for employee onboarding and offboarding processes.
- Provide support and build processes in user lifecycle management.
- Join in on the deployment of new tools, systems, and product features.
- Participate in on-call and rotating shifts to provide general IT support to the global team as needed.
Desired Skills
- 3 - 6 years of experience in a corporate IT environment with increased responsibility over time.
- Excellent critical thinking and troubleshooting skills.
- Mac and Windows Administration experience.
- Deep subject-matter-expertise (SME) in at least two of the following areas: Network administration, SaaS administration, and device management, or IAM management.
- Advanced administration experience with some of the following tech tools: Okta, Slack, Linear, Google Workspace, MDM, Zoom, and Unifi/Cisco Meraki.
- Strong written and oral skills and an understanding that processes must be written down for the wider audience.
- Ability to take ownership of an initiative and solve problems with limited direction.
- A desire to build a world-class IT organization and set the standard for the NEW modern IT.
Nice to Haves
- Experience with workflow automation tools such as Tines.
- Knowledge or experience working with Agile principles.
- Experience with Linear software and project management.
- Experience in a fast paced startup software company.
- Network concept knowledge and troubleshooting experience.
Benefits & Perks
Competitive salary
Hybrid work environment (3 days in office per week)
100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Iru Wellness Week the first week in July
Equity for full-time employees
In-office lunch stipend provided
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid
Skills Required
- 3–6 years of experience in a corporate IT environment with increasing responsibility
- Excellent critical thinking and troubleshooting skills
- Mac and Windows administration experience
- Subject-matter expertise in at least two of network administration, SaaS administration, device management, or IAM management
- Advanced administration experience with tools such as Okta, Slack, Linear, Google Workspace, MDM, Zoom, or UniFi/Cisco Meraki
- Strong written and oral communication skills, including process documentation
- Ability to take ownership of initiatives and solve problems with limited direction
- Experience with workflow automation tools such as Tines
- Knowledge or experience working with Agile principles
- Experience with Linear software and project management
- Experience in a fast-paced startup software company
- Network concepts knowledge and troubleshooting experience
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The Company
What We Do
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
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