COMPANY OVERVIEW
300+ media companies as clients, $40+ billion in revenue
processed, 25,000+ worldwide users.
Operative is a revenue accelerant for media companies around
the world. No other software company in AdTech space, brings a
comparable depth of experience to create truly innovative
software that performs across all platforms, revenue models and
business units. We are a SAAS (Software as a Service) platform
which helps clients manage advertisements both in the linear (TV)
and digital space. We have been in the market for over two
decades and have 1100+ employees with 12 offices spread across
the globe. Operative is proud to play a pivotal role in the way
advertising is bought, sold and managed across media industry.
JOB SUMMARY
Operative is a fast-growing global software company supporting
broadcast and media organizations worldwide. We are looking for
a proactive and customer-focused IT Support Engineer to provide
end-user support across hardware, software, and identity
systems. The role involves managing devices via Microsoft Intune,
supporting enterprise applications, and ensuring a seamless IT
experience for employees globally.
KEY RESPONSIBLITIES
Hands-on experience with Microsoft Intune (MDM & MAM)
Strong knowledge of Office 365 / Microsoft 365 Admin Suite
Experience with OKTA (SSO, MFA, Identity Management)
Proficiency in Windows & macOS support
Solid experience with Active Directory / Azure AD
Strong end-user support (L1/L2) experience
Experience in user onboarding & offboarding lifecycle
Ability to handle hardware support (laptops, peripherals)
Experience in incident handling and escalations
GOOD TO HAVE SKILLS
Experience with PowerShell scripting
Knowledge of Power Automate / workflow automation
Exposure to Zoom or video conferencing tools
Experience with IT vendor management and procurement
processes
Understanding of IT Security policies and compliance
frameworks
Familiarity with access control systems.
EXPERIENCE
Minimum 5+ years in IT Support / Desktop Support / End-User
Computing
Experience working in enterprise or global environment
Exposure to escalation handling (L2/L3)
Experience supporting remote and onsite users
WHY JOIN US?
Operative is a technology-oriented product organization that
believes in empowering its people
We use the latest tech stack and empower our engineers to
learn, work and ideate on new technologies available in the
market
We provide flexi work schedules and remote working to
encourage work life balance
We are an equal opportunities employer and recruit based on
the experience and skill set.
We offer a competitive salary and benefits package
Skills Required
- Hands-on experience with Microsoft Intune (MDM & MAM)
- Strong knowledge of Office 365 / Microsoft 365 Admin Suite
- Experience with OKTA (SSO, MFA, Identity Management)
- Proficiency in Windows support
- Proficiency in macOS support
- Experience with Active Directory / Azure AD
- Strong end-user support (L1/L2) experience
- Experience in user onboarding & offboarding lifecycle
- Ability to handle hardware support (laptops, peripherals)
- Experience in incident handling and escalations
- Minimum 5+ years in IT Support / Desktop Support / End-User Computing
- Experience working in enterprise or global environment
- Experience supporting remote and onsite users
- Exposure to escalation handling (L2/L3)
- PowerShell scripting
- Knowledge of Power Automate / workflow automation
- Exposure to Zoom or video conferencing tools
- Experience with IT vendor management and procurement processes
- Understanding of IT Security policies and compliance frameworks
- Familiarity with access control systems
Operative Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Operative and has not been reviewed or approved by Operative.
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Leave & Time Off Breadth — Time off and PTO, including paid holidays and occasional global days off, are described as a strength that often grows with tenure. Flexibility to step away supports a generally positive work–life balance.
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Wellbeing & Lifestyle Benefits — A hybrid home/office model and strong work-from-home flexibility are emphasized alongside a wellness program. Feedback suggests these lifestyle supports land well in practice.
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Healthcare Strength — Medical, dental, and vision coverage with options like FSA are presented as standard and serviceable. Multiple plan options contribute to a sense of adequate healthcare coverage.
Operative Insights
What We Do
With $8.5B in digital ad revenue and $40B in global TV ad revenue flowing through the systems, Operative plays a crucial role in helping the world’s top media companies and publishers manage and advance their advertising businesses and increase revenue by helping them transition from ratings-based to outcome-based selling with modern order management system. The platforms are built on modern cloud native SaaS based technologies for Convergence. The multiple channel advertisement requirements are managed from a single place. Our 300+ clients span 25+ countries and include FOX, NBCU, Sinclair, Discovery, Disney, TVNZ, HBO, BellMedia and SKY.
