ABOUT SOTHEBY'S
Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
As an IT Support Engineer at Sotheby’s, you will be part of our onsite support team in London office reporting to the London IT manager, collaborating with the rest of the team of engineers. The role will require someone with the technical acumen to assist with a broad scope of technical challenges, and the willingness to address a range of IT needs both simple and complex and to deliver a high level of service to our internal clients
RESPONSIBLITIES
- Provide day-to-day technical support to our colleagues (deployment and break/fix items) including the support of PCs, Macs, phones, printers, basic network hardware, and audiovisual equipment
- Image, deploy and manage PC, Mac, and iOS devices using Microsoft Intune
- Administer our mobile phone fleet including upgrades, tariff changes and Intune enrollment
- Work directly on a team with contracted engineers while identifying areas for technical and process improvements
- Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
- Provide occasional “white glove” service for Onboarding and Offboarding while working with IT and HR leadership to improve the related processes
- Assist in the tracking of inventory
- Assist the technical production of our public-facing live-streamed auctions with guidance from our Global Auction Production Manager
- Provide technical support for those sales which includes telephony, networked printers, and the use of proprietary systems to stream sales video
- Travel regionally to support Sotheby’s sales and to assist with hardware upgrades and urgent requests as needed.
- Maintain high standards of ethics and integrity and adheres to legal, compliance and information security requirements.
- Occasional travel to any of our global locations as needed.
- Work closely with our outsourced helpdesk and identifying gaps and improvements
- Basic administration of our telephony platform with 8x8
- Onsite 4 days a week
IDEAL EXPERIENCE & COMPETENCIES
- Minimum 5 years experience of end user support in a global IT environment with at least 2 years managing technical projects.
- Degree in Computer Science, Electrical Engineering, or a related field preferred
- Experience working in a startup or other quickly-evolving environment where you have developed innovative solutions while also addressing simpler functional IT needs
- Proven ability to work alongside contractors and consultants
- Experience in IT project planning and oversight including allocation of resources and budget
- Basic understanding of network protocols and architectures
- Working knowledge of Active Directory administration
- Strong communication skills with a paired ability to work autonomously
- Takes personal responsibility to make decisions and has a bias for action within established corporate and global IT guidelines
- Someone who challenges the status quo, proposes new ideas and implements solution and acts as a willing change agent
- Experience with the technical production of live-streamed events using a networked audiovisual technologies
- Skilled in creating simple internal process documentation and training materials
- Flexibility to adjust schedule to accommodate night and weekend sales
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
Skills Required
- Minimum 5 years experience of end user support in a global IT environment
- At least 2 years managing technical projects
- Experience imaging, deploying and managing PC, Mac, and iOS devices using Microsoft Intune
- Administration of mobile phone fleet including Intune enrollment
- Basic understanding of network protocols and architectures
- Working knowledge of Active Directory administration
- Basic administration experience with 8x8 telephony platform
- Experience with technical production of live-streamed events using networked audiovisual technologies
- Proven ability to work alongside contractors and consultants
- Strong communication skills and ability to work autonomously
- Experience in IT project planning and oversight including allocation of resources and budget
- Flexibility to adjust schedule to accommodate night and weekend sales
- Degree in Computer Science, Electrical Engineering, or a related field
- Experience working in a startup or quickly-evolving environment
- Skilled in creating simple internal process documentation and training materials
Sotheby's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sotheby's and has not been reviewed or approved by Sotheby's.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, prescription coverage, and company-paid life insurance. Mental health benefits and disability coverage are also included as part of the package.
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Retirement Support — Retirement support includes a 401(k) plan with company matching. Additional financial supports such as flexible spending accounts and an employee stock purchase plan are also referenced.
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Leave & Time Off Breadth — Time-off policies are characterized as generous, including paid time off, paid holidays, and sick days. Paid parental leave and family-related supports are also included in the overall offering.
Sotheby's Insights
What We Do
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
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