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The Role
Provide 1st/2nd-line IT support across the business, troubleshoot hardware/software, manage tickets in an ITSM, administer user accounts and permissions, support Microsoft 365, macOS/Windows and assist onboarding and tech rollouts onsite at HQ.
Summary Generated by Built In
Ready for a new challenge?
Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
The role The IT Engineer role sits within our IT Operations team and plays an important part in helping the business do its best work. The team provides the technology, systems and support that colleagues rely on every day, creating a seamless employee experience and enabling people to work effectively wherever they are.Working closely with colleagues across the business, you'll become a valued source of support for technology-related queries while contributing to improvements that make day-to-day working simpler, more efficient and more reliable.
This is a role where your impact will be visible. Whether you're helping a new starter get set up, resolving issues that keep projects moving, or supporting the introduction of new technologies, your work will directly influence the experience of employees across Opencast.
The role also provides the opportunity to develop your technical skills within a collaborative team environment, gaining experience across technologies including macOS, Microsoft 365, Intune and a range of business-critical platforms.
For someone who enjoys solving problems, helping others and learning new technology, this is an opportunity to make a meaningful contribution while continuing to grow your own career.
Requirements Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud-first environment while learning from experienced engineers and playing a visible role in the day-to-day success of the business.
This role involves on-site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients.
We’re looking to welcome a new team member as soon as possible. If you’re interested in joining Opencast, we’d encourage you to apply.
We're looking for someone with experience in IT support who enjoys solving problems, helping people and continually developing their skills. You don't need to have experience in every area below, but we're particularly interested in hearing from people who can demonstrate experience in some of the following:
- Delivering IT support in a professional services environment, with a strong focus on providing great support and user experience.
- Troubleshooting and resolving hardware, software and user issues, including 1st and 2nd line support.
- Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services.
- Managing and prioritising requests through an ITSM or ticket management platform.
- Supporting desktop operating systems, including macOS and/or Windows.
- Administering user accounts, access permissions and business applications.
- Following documented processes and maintaining accurate support documentation.
Beyond technical capability, we're looking for someone who is curious, collaborative and motivated to learn. You'll thrive in this role if you enjoy working with others, take initiative, and find satisfaction in helping people get the best from technology.
Experience in any of the following would also be beneficial:
- Microsoft Intune or other MDM/RMM tools.
- Supporting macOS environments.
- Microsoft 365 certifications.
- Exposure to platforms such as Salesforce or Workday.
- Experience in a service-led environment where collaboration, responsiveness and teamwork are important.
Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical experience, work with modern technologies and continue building a long-term career within IT Operations.
Salary
£27,000 - £34,000
What we offerA competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you’ll work This role requires regular on-site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on-site working is essential for fulfilling the responsibilities of the role. We include youWe welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
InterviewInterviews will be conducted in person. We’re happy to make adjustments to support your needs.
Want to know more?Visit our website or email [email protected].
Skills Required
- Delivering IT support in a professional services environment with focus on user experience
- Troubleshooting and resolving hardware, software and user issues including 1st and 2nd line support
- Working with Microsoft 365 technologies and supporting core Microsoft applications and services
- Managing and prioritising requests through an ITSM or ticket management platform
- Supporting desktop operating systems, including macOS and/or Windows
- Administering user accounts, access permissions and business applications
- Following documented processes and maintaining accurate support documentation
- Ability to travel to and work on-site at the HQ in Newcastle upon Tyne (regular on-site attendance)
- Experience with Microsoft Intune or other MDM/RMM tools
- Supporting macOS environments (additional depth)
- Microsoft 365 certifications
- Exposure to platforms such as Salesforce or Workday
- Experience in a service-led, collaborative environment
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The Company
What We Do
Opencast (Opencast Software Europe Ltd) is an independent UK technology consultancy that designs and builds human-centred digital and technology solutions for government, healthcare, climate-tech and innovative businesses. Its services span user-centred design, product delivery, architecture, cloud/platform engineering, DevOps and data. Opencast emphasises social purpose (B Corp), ISO-certified security practices and partnerships that deliver scalable public‑sector and enterprise digital services.
