IT Engineer II

 At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance. 

Position Overview: 

The IT Engineer II plays a critical role in enabling the success of our IT Team. The IT Engineer II will serve as the primary on site IT support, independently handling hardware, software and connectivity issues for both in person and remote employees while coordinating with the home office IT team. Responsibilities include installing and maintaining workstations, managing user accounts with a security first approach, overseeing IT assets, assisting with ticket triage, and participating in IT projects alongside the central team. 

For Full-Time Employees we offer: 

• Competitive health, dental, and vision benefits 

• Guardian Hospital Indemnity coverage 

• Life & LTD 

• 401(k) matching up to 3% 

Primary Job Duties: 

• Serve as the primary on-site IT support resource, working independently while coordinating daily with our home office IT team.   

• Provide timely troubleshooting and resolution for hardware, software, and connectivity issues, for employees who are both in-person and remote.   

• Install, configure, and maintain workstations, peripherals, and applications to ensure optimal performance.   

• Provision and deprovision user accounts, maintaining accurate access controls and security compliance.   

• Uphold a Security-First mindset in all tasks, including applying security patches and system updates.   

• Manage and maintain IT assets, including inventory tracking and documentation.   

• Assist with ticket triage and ensure accurate documentation of issues, escalating complex problems when necessary.   

• Deliver clear guidance and support to end-users, fostering a positive and productive technology experience.   

• Participate in company IT projects, deployments, and upgrades, working closely with the central IT team to ensure timely and efficient execution.  

Minimum qualifications: 

• Proven ability to deliver exceptional customer service and end-user support.   

• Strong analytical, problem-solving, and communication skills.   

• 3–5 years of experience in IT support or systems administration within a corporate environment.   

• Hands-on experience with Active Directory, Office 365, and Microsoft Entra.  

• Advanced troubleshooting skills across multiple operating systems, including Windows 10/11 & macOS.   

• Experience with Ubiquiti networking equipment  

• Expertise in Office 365, Microsoft Entra, and other cloud-based productivity platforms.   

• Good understanding of network security best practices.   

• Industry certifications are recommended but not required.  

About Us: 

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.