The Role
The IT Engineer II will manage MDM solutions, enhance onboarding processes, provide IT support in a Mac environment, and lead IT projects.
Summary Generated by Built In
About AllTrails
AllTrails is the world’s most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us!
This is a U.S.-based hybrid position. San Francisco Bay Area employees are required to come into the office one day a week.
IT Engineer II
Reporting to the Engineering Manager, DevOps, you will serve as the in-house MDM expert, responsible for owning our MDM, lifecycle, and asset management strategy across our primarily Mac-based environment. A primary focus will be on maturing the existing MDM environment, enhancing organizational security, automating repetitive IT tasks, and managing infrastructure (network/A/V). You will also partner closely with the People team to ensure a seamless IT experience during employee onboarding and offboarding.
What You’ll Be Doing:
- Serve as our in-house MDM expert
- Own lifecycle and asset management and streamline equipment policies across the company
- Partner with people team in ensuring employees have a smooth onboarding and offboarding experience
- Provide ad-hoc IT Support to all of our employees in a primarily Mac based environment
- Office Network updates, LAN, etc
- Provide audio and visual support in office conference rooms
- Support organizational security and productivity initiatives
- Vendor relationship management
- Automating repetitive tasks
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 4+ years of experience working in IT operations
- Strong hands on experience with MDM (e.g., Kandji, JAMF, Jumpcloud) - managing both Mac and Windows
- Good working knowledge of: IDP Solutions (e.g., Okta), Asset Management tools, Zoom, Slack, Atlassian, Google Workspace
- Experience leading and managing IT projects autonomously
- Evangelizing IT best practices throughout organizations
- Willing to work 1 day a week at our HQ in San Francisco
- Cross functional team player with a track record of building positive relationships with peers and others within your company
- Ability to deal with some amount of ambiguity and a need for little to no guidance
- Bias for actions
- Humility, empathy and open-mindedness - no egos
- AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making
Bonus Points:
- Passion for the outdoors
- Scripting of any languages
- Experience with AWS and/or Google Cloud Services
Our Commitment to You:
- Competitive and equitable compensation, including ownership through equity and performance-based bonuses.
- Comprehensive health, dental, and vision coverage to support your physical and mental well-being.
- Unlimited PTO and flexible parental leave policies that prioritize your life outside of work.
- Remote work stipend to help you design a comfortable and productive home office.
- Annual continuing education budget to invest in your long-term professional growth and skills.
- Exclusive discounts on our subscriptions and merchandise for you and your friends & family.
- An authentic investment in you as a human being and a professional—we value your identity as much as your output.
- Trail Days: One dedicated day per month to get outside, use our services, and provide feedback to help us build a better product together.
Nature celebrates you just the way you are and so do we! At AllTrails we’re passionate about nurturing an inclusive workplace that values diversity. It’s no secret that companies that are diverse in background, age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be more successful. We’re focused on creating an environment where everyone can do their best work and thrive.
AllTrails participates in the E-Verify program for all remote locations.
By submitting my application, I acknowledge and agree to AllTrails' Job Applicant Privacy Notice.
Top Skills
Asset Management Tools
Atlassian
AWS
Google Cloud Services
Google Workspace
JAMF
Jumpcloud
Kandji
Mdm
Okta
Slack
Zoom
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
AllTrails is the most trusted and used outdoors platform in the world. We help people explore the outdoors with hand-curated trail maps along with photos, reviews, and user recordings crowdsourced from our community of millions of registered hikers, mountain bikers and trail runners in 150 countries. AllTrails is frequently ranked as a top-5 Health and Fitness app and has been downloaded by over 40 million people worldwide.
.png)
