Join Titan Wealth's growing Technology team as an IT Support Engineer and play a key role in supporting a fast-paced, ambitious business undergoing significant growth and transformation.
This is a 6 months Fixed Term Contract, based out of the London office. It is a hybrid role 2 days from home 3 in the office, located near Bond Street.
This is far more than a traditional service desk position. You'll be the go-to expert for colleagues across the business, providing 1st and 2nd line support while working with modern Microsoft technologies including Microsoft 365, Entra ID, Intune and Active Directory. Working closely with a collaborative team of engineers across the UK and internationally, you'll have the opportunity to make a real impact from day one, contribute to business-critical initiatives, and develop your career within one of the UK's fastest-growing wealth management firms.
We're looking for someone who thrives in a busy environment, enjoys solving complex technical challenges, takes ownership, and genuinely enjoys helping people.
Job responsibilities
- Offering IT services & support over telephone, email, remote, but mostly face-to-face.
- As needed to assist the migration team to onboard new companies acquired into the group M365 tenant.
- Using ServiceDesk+ for logging, monitoring, and managing tickets.
- Work closely with users from all global offices to resolve issues, keeping users informed/updated and escalate where appropriate.
- Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability, and resilience.
- Build and maintain corporate PCs and laptops, keeping adequate spares-levels (inventory).
- Administration of starters and leavers, getting quotes and placing orders (procurement).
- Guide and support users in following group IT standards, policies & procedures.
- Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
- Contribute to and maintain documentation for processes and procedures.
- The role may involve occasional travel in the UK to different sites.
- Ahere to consumer duty.
Education and requirements
- 5+ years’ experience with desktop support in Microsoft environment
- Excellent English communication skills, comfortable in high engagement environment.
- A+ PC technician / N+, MD100, MD101 certifications are advantageous.
- Decent understanding of networking, routers, firewalls. E.g. able to replace router/AP.
- Great customer service skills.
- Proactive and ability to work with minimal direction.
- Excellent methodology in fault-finding.
- Strong working knowledge of MS Windows 10/11 Enterprise, Office 365
- Good working knowledge of Active Directory and Identity Management
- Understanding of cyber security frameworks like NIST/CIS advantageous.
- Good understanding of Windows Server / roles and features would be beneficial.
- Knowledge of mobile device platforms; iOS, Android and MS Surface tablets.
- Self-motivated, well organised.
- Ability to prioritise and focus.
Essential Technical Skills
- Microsoft 365 Administration
- Microsoft 365 Admin Portal experience
- Entra ID (Azure Active Directory)
- IntuneOn-Prem Active Directory
Skills Required
- 5+ years of desktop support experience in a Microsoft environment
- Excellent English communication skills
- Understanding of networking, routers, and firewalls
- Strong working knowledge of Windows 10/11 Enterprise and Office 365
- Good working knowledge of Active Directory and identity management
- Knowledge of Microsoft 365 administration
- Experience with the Microsoft 365 Admin Portal
- Experience with Entra ID or Azure Active Directory
- Experience with Intune
- Experience with on-premises Active Directory
- A+ PC Technician, Network+ (N+), MD-100, or MD-101 certification
- Understanding of cybersecurity frameworks such as NIST or CIS
- Understanding of Windows Server roles and features
- Knowledge of iOS, Android, and Microsoft Surface tablets
- Strong customer service skills
- Proactive, self-motivated, and able to work with minimal direction
- Effective fault-finding methodology
- Ability to prioritize and focus in a busy environment
What We Do
Titan is a discretionary fund management / wealth and asset management business. Targeting £50 billion in assets under administration over the next three to five years and assets under management of £40 billion, Titan aims to bring high-quality execution and administration to the asset and wealth management sector. Titan provides execution, custody, clearing and wealth management services to small and medium sized broker dealers, proprietary traders, intermediaries, family offices and wealth managers and platform services, custody and investment solutions to financial advisors, family offices, retail clients and institutions via a network of trusted intermediaries.
