Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
We are looking for a talented IT Local Support Engineer to join our team! If you're passionate about technology and enjoy delivering exceptional IT services, this could be the perfect opportunity for you.
The Opportunity
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Monitor and maintain service levels for onsite support, following ITIL best practices.
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Ensure top customer satisfaction by supporting end-users and local management with IT services.
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Implement global and regional IT initiatives, collaborating with key stakeholders to drive success.
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Lead and support network infrastructure, telephony, and hardware projects while ensuring successful adoption.
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Partner with business stakeholders to deploy solutions, enhance employee experiences, and support business continuity.
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Manage service providers, hardware inventory, and ensure compliance with local and global IT policies.
Who you are:
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Must have a BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent.
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3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains.
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Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
