IT End User Computing Engineer

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Responsible for making sure that services are being seamlessly delivered to the assigned site of operation. In charge of a variety of tasks, such as ensuring the availability of technology services in terms of business productivity. A business partner representing IT to enhance the alignment with business objectives, improve user experience, and drive innovation.

Main Activities and Responsibilities:

• Fully onsite duty.
• Ensure the availability and productivity of computing the devices on every seat used by the business
• Ensure the safekeeping of IT assets and its management
• Be part of the primary service relationship interface between key site leaders and IT for service related activities.
• Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks
• Foster open communications between site stakeholders, establish relationships and clear understanding of business requirements
• Be an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.
• Review the ongoing IT delivery and assurance activities and provide periodic reports
• Participate on Monthly business reviews and meetings
• Drive appropriate initiatives and improvement plans to achieve increased customer satisfaction
• Own and drive to completion issues on improvement and implement action plans as required
• Foster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.

Core Competencies:

• Strategic Involvement
• Business Acumen
• Ability to work and coordinate with cross-functional teams
• Increased Autonomy
• Ownership of Outcomes
• Innovation and Continuous Improvement
• Decision-Making Authority

Key Skills and Capabilities:

• Ability to lead multiple IT teams to meet or exceed business expectations
• Quality Focus and Attention to Detail
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Analytical mindset with the ability to analyze performance metrics and make data-driven decisions
• Collaborative mindset and the ability to work effectively with cross-functional teams
• Continuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.
• Experience with enterprise desktop end to end management

Qualifications and Typical Experience:

• Bachelor’s degree in Information Technology / Computer Studies / Engineering or similar
• ITIL Certification (Desirable but not required)

Other Position Requirements:

• Additional hours may be required for this role, subject to the operational needs of the business
• May be required to travel and work across various sites