At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Activities and Responsibilities:
- Fully onsite duty.
- Ensure the availability and productivity of computing the devices on every seat used by the business
- Ensure the safekeeping of IT assets and its management
- Be part of the primary service relationship interface between key site leaders and IT for service related activities.
- Participate on the plan and execute on the service management framework through service review meetings, service improvement and strategy plans and relationship health checks
- Foster open communications between site stakeholders, establish relationships and clear understanding of business requirements
- Be an effective point of escalation for site key leaders and stakeholders, as required, to manage and resolve IT services issues.
- Review the ongoing IT delivery and assurance activities and provide periodic reports
- Participate on Monthly business reviews and meetings
- Drive appropriate initiatives and improvement plans to achieve increased customer satisfaction
- Own and drive to completion issues on improvement and implement action plans as required
- Foster a culture of communication and continuous improvement of IT service, tools, technologies, standards and overall performance of the operation.
Core Competencies:
- Strategic Involvement
- Business Acumen
- Ability to work and coordinate with cross-functional teams
- Increased Autonomy
- Ownership of Outcomes
- Innovation and Continuous Improvement
- Decision-Making Authority
Key Skills and Capabilities:
- Ability to lead multiple IT teams to meet or exceed business expectations
- Quality Focus and Attention to Detail
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Analytical mindset with the ability to analyze performance metrics and make data-driven decisions
- Collaborative mindset and the ability to work effectively with cross-functional teams
- Continuous learning mindset, staying updated with industry trends, ITIL framework updates, and best practices.
- Experience with enterprise desktop end to end management
Qualifications and Typical Experience:
- Bachelor’s degree in Information Technology / Computer Studies / Engineering or similar
- ITIL Certification (Desirable but not required)
Other Position Requirements:
- Additional hours may be required for this role, subject to the operational needs of the business
- May be required to travel and work across various sites
Top Skills
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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