IT Disaster & Recovery Specialist

We’re looking for an IT Disaster & Recovery Specialist to join our Information Systems team at MBPS. In this role, you will play a key, dynamic role in modernizing our customer interactions, helping to integrate analytics, business intelligence and AI into our decisions while providing actionable insights to stakeholders across the business.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities: 

• Work with IT and Project Management colleagues and vendors to ensure the required technical assets are resilient and systems are built with DR requirements embedded.  You’ll be a DR Subject Matter Expert on projects that utilize various project management methodologies (mostly Agile) and current technologies.
• Guide and assist with the selection of appropriate DR solutions or high availability configurations in a 95% cloud-based model.
• Consult squads on the proper development and documentation of plans, procedures and associated roles and responsibilities necessary to recover or prove resiliency for required business applications and services.
• Through expert consultation, help US Segment IT identify and evaluate strategy options for the recovery of business applications and related services.
• Work with Segment Risk Teams globally to identify areas of program improvement and drive execution through special projects and general working sessions
• Work with the Global Risk Management team in the development of related DR policies and standards; perform segment gap analyses and work with business teams and technical teams to implement policies and processes throughout the segment.
• Perform vendor risk assessment for new and existing third parties, ensuring DR posture meets business needs.
• Support Second line, Audit or external parties as needed for evidence collection
• Amenable to work UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)

Required Qualifications:

• 5 + years of progressive experience in Disaster Recovery planning and testing in a large complex organization strongly preferred; and demonstrated knowledge of best practices and industry standards
• Require a self-motivated, critical objective thinker who can demonstrate follow-through and resourcefulness to achieve value added outcomes.
• Demonstrate ability to see the big picture to drive efficiencies and develop new strategies
• Possess a working technical knowledge of systems (client/server), networking (LAN/WAN), storage, resiliency configuration options and data replication methods
• Experience with cloud-based architecture and industry standard recovery solutions
• Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines.
• Ability to work with senior engineers in designing/validating recovery solutions
• Ability to understand technical network and data flow
• Proven ability to build relationships, engage and influence others, work with a diverse internal and international user community, as well as vendors.
• University Degree (Computer Science, Business or Finance preferred)

Preferred Qualifications:

• Excellent communication skills (oral and written) including presentation skills and demonstrated ability to present at all organizational levels; includes ability to develop and deliver effective user education sessions to squads as needed
• [Professional certification in BCP - CBCP or MBCP preferred but not required

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].