IT Director

Description

OVERVIEW

The IT Director provides strategic leadership, architectural oversight, and operational management for Pacific Catch’s entire technology ecosystem. This role is responsible for aligning information technology with business objectives, ensuring the stability and security of corporate and restaurant infrastructure, and optimizing technology platforms to drive revenue, guest experience, and operational efficiency. The IT Director serves as the bridge between technology and business operations, leading digital strategy while maintaining oversight of critical systems, hardware lifecycle, and vendor relationships.

REPORTS TO

TBD

SCHEDULE

Full-time, salaried exempt position. Typical schedule is Monday–Friday, with occasional evenings and weekends as project deadlines or business needs require.

REQUIRED ATTRIBUTES

• Systems and process-oriented with a continuous improvement and visionary mindset.
• Strong written and verbal communication skills with a professional demeanor.
• Highly organized, proactive, and solutions-focused; capable of managing multiple projects with sensitive deadlines in an entrepreneurial, fast-paced environment.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Exceptional knowledge of the company’s IT systems and the ability to identify potential solutions.
• Passionate about hospitality, food, and the guest experience.
• Ability to work independently and collaboratively with internal departments and external partners.
• Strong work ethic, self-starter, and adaptable; able to multi-task without losing sight of priorities.

RESPONSIBILITIES

• Strategic Planning: Define and deliver a comprehensive IT strategic plan aligned with organizational goals. Forecast requirements, prepare and manage the annual IT budget, and analyze variances.
• Systems Administration: Administer and optimize the Toast POS ecosystem, including menu management, pricing, user access, permissions, and system configurations.
• Platform Management: Manage third-party delivery systems, catering and B2B platforms, and integrations (e.g., Otter, Harri, Ctuit). Ensure accurate performance across all revenue channels.
• Infrastructure & Security: Oversee corporate and restaurant-level infrastructure, including networks, phone systems, security, and alarm systems. Implement disaster recovery, data backup protocols, and robust cybersecurity measures.
• Operational Support: Serve as the final escalation point for restaurant technology support. Maintain training materials and provide ongoing systems training for staff to ensure operational competency.
• Project Leadership: Lead technology configuration (network, phone, host station) for new restaurant openings, maintaining comprehensive IT checklists and project timelines.
• Asset Management: Develop a renewal and upgrade schedule for hardware and software. Maintain asset records and manage equipment lifecycle programs.
• Vendor Management: Supervise and direct external IT personnel and third-party partners. Conduct regular system audits to verify application results and identify optimization. 

Compensation: $90,000 - $130,000 per year

Requirements

REQUIRED EXPERIENCE AND SKILL SET

• Bachelor’s Degree in Information Systems, Business Administration, Hospitality, or an equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• 5+ years of experience supporting restaurant operations, POS systems, business technology, or multi-unit operations.
• Highly knowledgeable with Toast POS, Harri’s, Ctuit, and other restaurant applications.
• Demonstrated strength in technical competencies, including networking, programming, and project leadership.
• Experience with restaurant technology ecosystems, including Otter, RingCentral, YepChat, Bay Alarm, and similar platforms.
• Ability to research, interpret, and communicate complex IT system functions and capabilities.
• Advanced writing, copywriting, editing, and formatting skills; a keen eye for design is a plus.
• Must have reliable transportation and the ability to travel to various Pacific Catch locations.
• Physical demands may entail lifting objects up to 30 pounds; ability to stand, walk, and sit for extended periods of time while accomplishing tasks.
• Ability to drive in heavy traffic while managing time and daily plans.