The Role
Lead and modernize a multi-office legal technology environment, overseeing cloud document and practice management systems, Microsoft 365, Intune, endpoints, and vendor/MSSP relationships. Drive workflow automation, low-code/AI initiatives, documentation, onboarding/offboarding, budget oversight, and ensure high user satisfaction through hands-on management and clear stakeholder communication.
Summary Generated by Built In
IT Director
Onsite, New York City
Direct Hire
About the Role
We are seeking a practical, business-aligned technology leader to manage, modernize, and secure a multi-office technology environment, including New York headquarters and coordination with a branch in Irvine, California. This role combines hands-on legal workflow automation, vendor oversight, strategic partner management, and clear communication, all with a service-oriented mindset. The ideal candidate will operate with an agile, approachable, high-touch, and cost-conscious approach, bringing technology innovation and efficiency to the firm.
Key Responsibilities
Required
Onsite, New York City
Direct Hire
About the Role
We are seeking a practical, business-aligned technology leader to manage, modernize, and secure a multi-office technology environment, including New York headquarters and coordination with a branch in Irvine, California. This role combines hands-on legal workflow automation, vendor oversight, strategic partner management, and clear communication, all with a service-oriented mindset. The ideal candidate will operate with an agile, approachable, high-touch, and cost-conscious approach, bringing technology innovation and efficiency to the firm.
Key Responsibilities
- Technology Leadership & Operations
- Lead and support the day-to-day management and continuous improvement of core legal technology systems, including cloud document management, practice management platforms, Microsoft 365, endpoints, and collaboration tools.
- Act as a business analyst to define requirements, set priorities, and identify effective application solutions.
- Vendor & Partner Management
- Oversee external software engineering and integration partners to build, refine, and maintain legal API workflows and client-facing automations.
- Collaborate with Managed Security Service Providers (MSSPs) to uphold stringent cybersecurity standards and ensure regulatory compliance.
- Develop and maintain technology standards, user documentation, runbooks, and onboarding/offboarding processes in partnership with external vendors.
- Oversee IT contracts, vendor billing, software licensing, and technology spend to ensure efficiency and budget adherence.
- Innovation & Modernization
- Evaluate, implement, and support practical low-code and AI-driven tools to streamline administrative processes, document generation, and legal workflows.
- Identify inefficiencies, outdated systems, and opportunities for modernization, driving improvement projects from conception through completion.
- Team & Stakeholder Management
- Manage and hold accountable both internal and external technical teams to facilitate quick ticket resolution and maintain high user satisfaction across multiple offices.
- Clearly communicate with both technical vendors and non-technical stakeholders, translating complex technical concepts into accessible language for all user groups.
Required
- Proven experience in IT leadership or application management, ideally within a law firm or professional services setting.
- Past experience with IT Infrastructure as well as Application experience required.
- Demonstrated success in selecting, managing, and holding accountable diverse external IT delivery partners, cloud hosts, and third-party vendors.
- Strong business analysis and workflow automation experience, particularly with legal or professional applications.
- Solid understanding of cybersecurity practices and experience working with MSSPs.
- Excellent communication skills with demonstrated ability to bridge technical and non-technical audiences.
- Experience with Intune and associated tools
- Hands-on experience with modern cloud-based systems (e.g., Microsoft 365), legal or document management platforms, and collaboration/endpoint solutions.
- Experience driving low-code, AI, or workflow automation projects.
- Comfortable working across organizational boundaries and time zones.
- Experience managing technology budgets and cost optimization initiatives.
Skills Required
- Proven experience in IT leadership or application management, ideally within a law firm or professional services setting.
- Past experience with IT infrastructure as well as application management.
- Demonstrated success selecting, managing, and holding accountable external IT delivery partners, cloud hosts, and third-party vendors.
- Strong business analysis and workflow automation experience, particularly with legal or professional applications.
- Solid understanding of cybersecurity practices and experience working with MSSPs.
- Excellent communication skills with ability to bridge technical and non-technical audiences.
- Experience with Intune and associated tools.
- Hands-on experience with modern cloud-based systems (e.g., Microsoft 365), legal or document management platforms, and collaboration/endpoint solutions.
- Experience driving low-code, AI, or workflow automation projects.
- Comfortable working across organizational boundaries and time zones.
- Experience managing technology budgets and cost optimization initiatives.
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The Company
What We Do
The ASCENDING team commits to delivering scalable and high-available cloud solutions to clients. We use advanced technology to measure the effectiveness of your current IT infrastructure. Then we help our clients migrate to the cloud and modernize their IT infrastructure.
