IT DevOps Business Analyst

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

THE ROLE 

We are seeking a detail-oriented and strategic DevOps Business Analyst to join our team at Trident. In this role, you will act as a key liaison between business stakeholders and technical teams, ensuring that reporting and workflow solutions align with business objectives. You will be responsible for gathering requirements, designing and maintaining reports, and supporting the digital transformation of manual processes to improve operational efficiency and decision-making. 

DUTIES 

• Collaborate with stakeholders to gather, analyze, and document business requirements for reports and workflow automation.
• Ensure data accuracy, consistency, and integrity across all reporting outputs.
• Coordinate the testing and validation of reports, templates, and workflows prior to deployment or upgrades.
• Maintain proper documentation for all reports and workflows, ensuring compliance with assets and change management policies.
• Oversee the proper submission and tracking of requests for new reports, templates, and workflows.
• Support the conversion of legacy reporting formats into SSRS in collaboration with the Senior DevOps Manager.
• Assist in the analysis, design, and implementation of system enhancements and workflow improvements.
• Provide training and create user guides to support end-users in utilizing reports and workflows effectively.

SKILLS AND KNOWLEDGE 

• Bachelor’s degree in Computer Science, Information Technology, Business Analysis, or a related field.
• Knowledge in understanding of SQL and relational databases.is a plus but not required.
• Proven experience in business analysis.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience writing/maintaining technical documentation, user guides and policy documents.
• Experience in delivering training in a basic and understandable manner.
• Written and verbal communication in advanced English.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Familiarity with change and asset management processes.
• Project Management skills would be beneficial
• Knowledge of vPoint is a plus but not required.
• Certified Business Analysis Professional (CBAP®) qualification is a plus but not required.

In addition to the above essential duties and responsibilities, this role includes other duties as assigned. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties. This job description does not constitute a written or implied contract of employment.

COMPENSATION
An attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.

CAREER DEVELOPMENT AND TRAINING 
The successful candidate will benefit from an excellent career growth opportunity working with a multi-jurisdictional player in the financial services sector. Trident offers employees the opportunity to enhance their technical knowledge and experience through both on-the-job and formal training programs.

HOW TO APPLY 
Applications, which will be treated in the strictest of confidence, should include a full resume in English.  

EQUAL EMPLOYMENT OPPORTUNITY
Trident Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.