We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will be a versatile IT professional able to support a broad range of desktop, networking, and infrastructure technologies, with a focus on problem solving and superior customer satisfaction. They will have excellent interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington, Ontario
Responsibilities include:
- Maintain and action general Helpdesk queues for IT Support
- Windows, Linux and macOS administration, support and troubleshooting
- Provision, deploy, upgrade, and manage end-user computing devices
- Support user account administration, authentication, and endpoint security technologies
- Monitor and maintain endpoint patching, antivirus, encryption, and backup solutions
- Assist with Microsoft 365 applications, collaboration tools, and end-user productivity solutions
- Document technical issues, resolutions, and standard operating procedures
- IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP)
- Monitor and maintain wireless access points
- Monitor and maintain network printers, scanners, and other shared office technologies
- Troubleshoot hardware and software problems
- Contribute to IT projects, technology deployments, office moves, and continuous improvement initiatives
Qualifications:
- Post-Secondary graduate in Computer Science or Information Systems
- Minimum Experience: 2-4 years.
- Experience with Microsoft Office Suites/Office 365 (Word, Excel, PowerPoint and Outlook)
What we Offer:
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
- Onsite Counsellor
Location: Burlington, Ontario (in-office)
Hours: Monday to Friday, 40 hours per week
Vacancy: This is an existing position
Salary Range (Based on relevant Experience): $48,000 to $52,000 per year.
About Evertz Microsystems (TSX: ET):
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.
Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.
Join a team where your work shapes the future of broadcast and new media industries.
Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.
Skills Required
- Post-Secondary graduate in Computer Science or Information Systems
- 2-4 years of IT support experience
- Experience supporting Windows, Linux, and macOS
- Experience with Microsoft Office/Office 365/Microsoft 365 applications
- Knowledge of IP networking: TCP/IP, Subnetting, VLAN, DNS, DHCP
- Experience with endpoint security, antivirus, encryption, and endpoint patching
- Experience managing and deploying end-user computing devices
- Experience with wireless access point administration and network printers/scanners
- Helpdesk/ticket queue management and documentation of technical issues and SOPs
- Ability to troubleshoot hardware and software problems and support user account administration
Evertz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Evertz and has not been reviewed or approved by Evertz.
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Healthcare Strength — Health and medical coverage, including dental and vision, along with employer-funded plans and an Employee Assistance Program with on-site counseling, are part of the package.
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Retirement Support — A pension plan in Canada and a 401(k) with employer contribution in the U.S. are highlighted within the core offering.
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Wellbeing & Lifestyle Benefits — Amenities such as an employee discount platform, recreational activities (e.g., sports teams, ping pong/pool tables), and a casual environment complement standard coverage.
Evertz Insights
What We Do
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers. With over 1700 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy
