IT Desktop Support Advisor

Posting End Date:

Employee Type:

Do you enjoy working closely with top level management in a fast-paced environment providing specialized IT Desktop support? If you have proven experience providing technology support to high priority End Users, and experience with technical planning and process improvement this would be a great opportunity for you!

As a IT Desktop Support Advisor, you will be accountable for the development, implementation, and support of technical and functional solutions for our Calgary office.
 

We are looking to add an individual to our diverse team who shares in our core values of safety, integrity, respect, and inclusion! In return, we offer opportunities to grow and increase your knowledge and skills, and an exciting career filled with a competitive benefits and pension package. #joinourteam

Note:

• Company paid relocation is not offered for this role

• This is a senior level IT support role that will work directly with enterprise business and IT groups including our managed service partners on both technical and functional issues.

• Provide coordination and governance for the local managed service Desktop Team to ensure delivery and performance of their service meets operational expectations.

• Responsible for 3rd level support, in depth troubleshooting of technical problems, and knowledge transfer of resolutions back to our managed service partners and other support staff.

• Participate in a structured process (requirements gathering, documentation, analysis, validation, and change management) for both continuous improvement of existing processes and technology as well as any new requests for support.

• Provide backup support to the executive support team for ELT, BOD, and their administration staff including support for AGMs, Board meetings, offsite meetings, etc.

• Self-maintain an acceptable level of up-to-date technical knowledge on trends in the industry, and how those translate into current and future solutions relevant to Enbridge needs.

• Degree or Diploma in an IT or Telecommunications-related field.

• 4+ years of progressive experience in an IT desktop support role within a large corporation.

• Exceptional technical troubleshooting skills and previous experience with process improvement.

• Recent experience supporting Senior level personnel and events within a corporate environment.

• Possess Strong knowledge and understanding of existing and emerging technologies relating to all levels of end user support.

• Exceptional interpersonal, verbal, and written communication, and collaboration skills. Must be able to explain technology concepts and issues in a manner that high priority business partners understand.

Working Conditions:

• Office environment.

• Periodic levels of confidentiality and adherence to security policies and procedures required in order to protect the integrity of any proposed acquisition

• Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com