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This position is posted at multiple levels. Please see the job description below for more information.
GENERAL SUMMARY
Work independently to provide comprehensive support through installation, configuration, and troubleshooting of Windows Operating Systems, Microsoft 365 apps, and hardware components including device enrollment, compliance policy management, and application deployment using Microsoft Intune and Autopilot. Create, edit, and troubleshoot Group Policy Objects (GPOs), performing software deployments and operating system patching through System Center Configuration Manager or Windows Server Update Services (WSUS), and offering Tier 2 and Tier 3 technical support. Perform software and hardware upgrades, creating and maintaining virtual desktop images, and deploying and maintaining Google Chromebox/Chromebooks. Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues. This position has fluent knowledge of processes and has expert level skills pertaining to this scope. This position provides considerable mentoring to junior personnel and often supports special projects and performance reporting.
PRINCIPAL ACCOUNTABILITIES
Perform installation, configuration, and troubleshooting of current Windows Operating systems in use. This includes troubleshooting, user profile management, and operating experience system deployment technologies.
Perform installation, configuration, and troubleshooting of Microsoft 365 apps, including understanding of different servicing branches of Microsoft applications.
Provide device enrollment and compliance policy management and application deployment and endpoint security configuration for Microsoft Intune and Autopilot.
Perform software deployments and operating system patching through use of System Center Configuration Manager or Windows Server Update Services (WSUS).
Perform Tier 2 and Tier 3 technical support by resolving issues from the Solutions Center and work directly with end users to diagnose and resolve complex workstation issues.
Create, edit, and troubleshoot Group Policy Objects (GPOs).
Provide hardware support by troubleshooting desktops, laptops, monitors, and peripheral devices.
Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues, including offer troubleshooting advice and direction.
Work with end users providing explanations in a clear, user-friendly, understandable from a technical perspective manner.
Perform software and hardware upgrades as replacements.
Create and maintain virtual desktop images and virtual desktops.
Deploy and maintain Google Chromebox/Chromebooks, including Google Admin Console Organization Unit and Settings.
Independently propose device standards to stay current with equipment available from vendor and present to management and Enterprise Architecture Review Board on a yearly basis.
Must participate on the Emergency Response team (ERO) when designated. Must support the biennial refueling outage.
REQUIRED EDUCATION AND EXPERIENCE
IT Desktop Analyst IV
Required bachelor’s degree from an accredited college or university in a computer discipline and 7 years of progressive experience related to desktop support and deployment
OR an associate’s degree from an accredited college or university and 10 years of desktop support and deployment;
OR in lieu of degree, 11 years of directly related IT progressive experience in desktop support and deployment.
A high school diploma or GED is required.
IT Desktop Analyst III
Required bachelor’s degree from an accredited college or university in a computer discipline and 5 years of progressive experience related to desktop support and deployment
OR an associate’s degree from an accredited college or university and 8 years of desktop support and deployment;
OR in lieu of degree, 9 years of directly related IT progressive experience in desktop support and deployment.
A high school diploma or GED is required.
IT Desktop Analyst II
Required bachelor’s degree from an accredited college or university in a computer discipline and 3 years of experience in desktop support and deployment
OR an unrelated bachelor’s degree from an accredited college or university and 6 years of experience in desktop support or deployment
OR an associate’s degree from an accredited college or university and 7 years of desktop support and deployment;
OR in lieu of degree, 7 years of directly related IT experience in desktop support and deployment.
A high school diploma or GED is required.
IT Desktop Analyst I
Required bachelor’s degree from an accredited college or university in a computer discipline and 1 year of experience in desktop support and deployment
OR an unrelated bachelor’s degree from an accredited college or university and 4 years of experience in desktop support or deployment
OR an associate’s degree from an accredited college or university and 3 years of desktop support and deployment;
OR in lieu of degree, 5 years of directly related IT experience in desktop support and deployment.
A high school diploma or GED is required.
Pay Range:
Level IV Salary: $122,681 - $184,021
Midpoint: $153,351
Level III Salary: $106,670 - $160,006
Midpoint: $133,338
Level II Salary: $92,750 - $139,124
Midpoint: $115,937
Level I Salary: $80,704 - $121,056
Midpoint: $100,880
Typically, selected candidates are hired between the minimum and midpoint of the range, based on applicable experience and qualifications, market rate, internal equity, and budgetary allowances.
Offers will be negotiated based on each candidate's qualifications.
Incentive Compensation
This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.
Benefits
Energy Northwest (EN) offers a highly competitive and substantial benefits package which allows qualifying employees (and their families) to enroll in medical, dental, vision, and basic life insurance. Other voluntary benefits may include flexible spending accounts, tuition reimbursement, supplemental life insurances, credit monitoring, and identity theft insurance. EN offers three retirement programs to qualifying employees including a matching 401(k) deferred compensation plan, the Washington State Pension Plan (PERS), and a 457(b) savings plan. Qualifying employees will also accrue 160 hours of personal time per year and nine paid holidays throughout the calendar year.
We are an Equal Opportunity Employer and do not discriminate due to race, color, age, gender, gender identity, sexual orientation, ethnicity, religion, national origin, veteran status or on the basis of disability.
EEO is the law, click here to learn more.
Top Skills
What We Do
Energy Northwest produces reliable, affordable, environmentally responsible electric power and delivers it to Northwest public power utilities at the cost of production.
Formed as a joint operating agency in 1957, the organization was created to serve the needs of public power by producing reliable, low-cost electricity while promoting public power activities in the region. Today the joint operating agency membership includes nearly every public power utility district in the state and several municipalities.
The agency owns and operates four electricity generating facilities: White Bluffs Solar Station, Packwood Lake Hydroelectric Project, Nine Canyon Wind Project and Columbia Generating Station (nuclear energy facility).
Energy Northwest also provides operations and maintenance services for generating facilities owned by other utilities, and develops new power generation facilities to meet growing demand.
Find out more about us at www.energy-northwest.com
Posting policy: www.energy-northwest.com/Pages/social-media-policy.aspx
