IT Design Desk Engineer

Role Overview

We are seeking a skilled and detail-oriented Design Desk Engineer to join our team at Executech! The IT Design Desk Engineer plays a critical role in bridging sales, engineering, and service delivery by developing accurate, scalable, and standards-aligned technical designs and proposals. This role supports pre-sales engagements, scopes new projects, assists in technology planning, and ensures that services quoted align with company best practices, vendor standards, and partner needs. They serve as a technical consultant who translates partner business requirements into actionable, cost-effective solutions while adhering to established frameworks, compliance requirements, and internal capabilities. The ideal candidate will have a background in IT infrastructure and process design, with a focus on creating and optimizing solutions for a wide range of clients involving collaboration to meet specific needs including cloud services, network management, security solutions, and more.
 

Key Responsibilities

· Collaborate with PSMs, TAM’s and ProServ to design infrastructure and technology solutions that meet partner objectives.

· Create and maintain design packages, Scopes of Work (SOW), and Bill of Materials (BOM) for projects and upgrades.

· Standardize recurring project types (onboarding, server replacements, firewall upgrades, etc.) with templates and automation.

· Interface with vendors and distributors to ensure solutions are cost-effective, compatible, and technically sound.

· Validate compatibility of proposed designs with partner environments (licensing, networking, hardware lifecycle, etc.).

· Assist in documenting and improving internal design standards and solution frameworks.

· Support escalations related to design assumptions, change requests, and vendor issues.

· Participate in post-mortem reviews to continuously improve templates, Standard Operating Procedures (SOPs), and design governance.

· Maintain current technical expertise by earning two pre-approved technical certifications annually, ensuring continued proficiency with evolving technologies and industry best practices.

· Perform other duties as assigned or otherwise identified.

Day-to-Day Tasks

· Review incoming requests for design support and scope new projects.

· Build or update design packages and proposals using standardized templates.

· Validate lifecycle items with TAMs (e.g., server refresh, OS upgrades, licensing alignment).

· Collaborate with ProServ on technical feasibility and implementation readiness.

· Respond to escalations regarding design assumptions or scope creep.

· Update IT Glue/ConnectWise and other documentation with revised standards or vendor insights.

· Provide feedback to leadership on patterns, risks, and opportunities for stack improvement.

Escalation Responsibilities

1. Design Assumption Escalations - Revalidate scope, reassess options, adjust design, and coordinate with ProServ for change orders.

2. Scope Creep/Change Requests - Determine scope boundaries, redesign as needed, and work with PSMs to re-quote.

3. Vendor or Platform Escalations - Act as liaison with vendor support, recommend design adjustments/workarounds, update internal limitations.

4. Recurring Implementation Misalignment - Participate in retrospectives, revise templates, and flag systemic process breakdowns.
 

Qualifications

Education

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.

· Equivalent experience in solution design, architecture, or pre-sales engineering will be considered.
 

Experience

· 5+ years of IT experience in MSP, systems integrator, or IT consulting environment.

· Strong background in infrastructure, cloud, networking, and security solution design.

· Proven experience scoping and pricing IT projects (hardware, software, services).

· Familiarity with MSP stack tools (e.g., ConnectWise CPQ, IT Glue, Lifecycle Insights) preferred.

· Experience working cross-functionally with service delivery teams and account managers.
 

Technical Skills

· Proficiency in Microsoft 365, Azure, and hybrid cloud environments.

· Strong understanding of networking, firewalls, VPNs, and security solutions.

· Knowledge of backup, disaster recovery, and business continuity planning.

· Ability to design workstation/server refreshes, cloud migrations, and compliance-driven solutions (CMMC, NIST, HIPAA).

· Comfort with licensing, vendor programs, and technology procurement.
 

Business & Communication Skills

· Ability to translate technical solutions into business value for non-technical stakeholders.

· Strong financial acumen: project costing, margin analysis, ROI presentation.

· Skilled in producing clear statements of work (SOWs) and proposals.

· Excellent collaboration skills with PSMs, TAMs, and ProServ Team.
 

Certifications (Preferred/Target)

· Microsoft Certified: Azure Solutions Architect Expert or AZ-305.

· CompTIA Security+, Network+, or equivalent security/networking certifications.

· VMware VCP, Cisco CCNA/CCNP, or Sophos certifications.

· ITIL 4 Foundation for process alignment.