About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.
About the role:
Join us in shaping how business demand flows through our Enterprise Systems organization. As our IT Demand Manager, you'll own and continuously improve the demand management process, ensuring new initiatives are captured, governed and routed efficiently while bringing greater transparency and consistency across our technology portfolio.
Working with Business Owners, Team Leads, ERP Consultants, Architects, Project & Delivery Managers, Delivery teams, QA teams, you'll become the central process expert who enables effective governance and supports informed decision-making - without owning business priorities or solution design.
Job DescriptionAbout your tasks:
- Own and continuously improve the Demand Management process, ensuring requests are captured, governed and progressed consistently across your assigned Enterprise Systems domain.
- Coordinate the complete demand lifecycle, reviewing incoming requests for completeness, guiding stakeholders through governance, and maintaining high-quality portfolio data in Jira.
- Facilitate governance and decision-making by organizing demand review meetings, preparing decision materials, documenting outcomes and ensuring actions are followed through—while never owning the business decisions themselves.
- Provide portfolio transparency through dashboards, KPI reporting and demand pipeline insights, helping leadership identify trends, bottlenecks and planning risks.
- Drive process and tooling improvements, enhancing workflows, templates and governance standards to create an efficient, scalable and user-friendly demand management framework.
About you:
- You bring 5+ years of experience in Demand Management, Portfolio Management, PMO or Process Management within a complex Enterprise Systems environment.
- You have experience working with Jira (or comparable portfolio management tools) and understand how governance processes support effective planning and delivery.
- You enjoy bringing structure to complex processes, challenging incomplete requests constructively and ensuring stakeholders can navigate governance with confidence.
- You value collaboration across business and IT, and you're motivated by improving processes rather than owning business priorities or technical solutions.
Additional Information
About your benefits:
In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits:
- Welcome days: To ensure a comfortable welcome, you will be provided with all important details on your first day, e.g. on safety and important processes.
- Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
- Personal development: We are happy to promote your professional future with us and offer various training courses in our company and with external partners.
- Mental Health: Get quick and professional help from psychologists of nilo, if you feel overwhelmed in private or professional life. Anonymous and free of charge.
- Employee discount: Several times a year, we offer you discounted employee sales directly at the Sevenum location as well as 10 % off on our assortment for all employees.
Skills Required
- 5+ years of experience in Demand Management, Portfolio Management, PMO, or Process Management within a complex Enterprise Systems environment
- Experience working with Jira or comparable portfolio management tools
- Understanding of governance processes supporting effective planning and delivery
- Ability to structure complex processes, challenge incomplete requests constructively, and guide stakeholders through governance
- Ability to collaborate across business and IT and improve processes without owning business priorities or technical solutions
What We Do
As Redcare Pharmacy - formerly known as Shop Apotheke Europe - we put care at the heart of everything we do, guiding people through their health to help turn bad days into better ones. We are Europe’s people-first pharmacy. Start your #Redcareer now! Let's grow together. We are an international company that is currently active in seven countries in Europe and is growing rapidly. Our headquarters as well as on of our distribution centre are located in Sevenum in the Netherlands near the German border. Our other distribution centre is in Milan, Italy. In total, we have locations in Cologne, Berlin, Munich, Tongeren, Warsaw, Milan, Lille and Eindhoven. We are always looking for new colleagues - people who not only get involved in our international team, but who want to actively take on responsibility and who want to grow together with us as a strong partner
