Join us in creating exceptional customer experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Customer Technical Support will be invaluable as you engage with our clients and help them navigate their needs.
Responsibilities:
- Identify and log customer issues and outages to ensure effective tracking.
- Monitor incidents and escalate as necessary to meet service level agreements.
- Analyze trends and suggest improvements to enhance service delivery.
- Deploy service management procedures and tools to ensure compliance with documentation standards.
- Operate IT production services in alignment with established protocols.
HERE'S WHAT YOU WILL NEED:
- Intermediate proficiency in Customer Technical Support.
- Intermediate proficiency in IT Infrastructure Operations.
- A minimum of 1 year of experience in relevant related skills.
BONUS POINTS IF YOU HAVE:
- Intermediate proficiency in Computer Security Incident Response.
- Intermediate proficiency in Customer Satisfaction.
- Intermediate proficiency in IT Troubleshooting.
Qualifications:
Diploma in IT or any other relevant qualifications.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
