The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.
Operational Management
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
Requirements
- Office Location: Hatta, Dubai
- Minimum College diploma in the field of Computer Sciences / IT / Engineering.
- Minimum 3 years of experience in a similar environment
- Cisco or Microsoft-related certification would be an added advantage
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Willing to work in shifts and flexible in relocating to other Emirates, if required
Skills Required
- Minimum College diploma in the field of Computer Sciences / IT / Engineering
- Minimum 3 years of experience in a similar environment
- Cisco or Microsoft-related certification would be an added advantage
What We Do
emaratech, owned by the Investment Corporation of Dubai, is the leading technology and management consulting company in the Arab World that provides high end market strategies, online solutions, outsourced technology & advanced business information technology solutions for private & public sectors. Business Domain Knowledge includes border access & control, Government eServices, Security Services, Payment Gateways, ERP and real estate technology solutions. Services include product engineering, enterprise and custom online applications, systems integration, infrastructure hosting, business process re-engineering, IT & business consulting, quality management, project management and managed services. emaratech's subsidiaries include: noqodi A comprehensive, technologically advanced payment gateway system that provides complete automated collections, reconciliation and settlement services www.noqodi.com Emirates Real Estate Solutions A world-class real estate product registered in 17 countries, providing models focused on application solutions and managed services. www.eres.ae Digital Economy Solutions A joint venture between emaratech and the Department of Economic Development of Dubai, with a mission to develop strategic digital projects with a focus on developing and issuing licenses for all businesses in Dubai. ZAJEL A courier company that not only delivers courier but embeds itself seamlessly into business process that is incomplete without delivery and collection Emirates Real Estate Solutions (ERES) Developing and managing IT products including Tenancy, Contract Management, Land ownership and unlisted property management solutions and portals. If you are talented in any of the above fields and looking for a place to put your stamp in an innovative environment, we would like to hear from you. submit your resume and let us know how you can make a difference at emaratech.
