IT Customer Services Specialist

Labcorp is recruiting an IT Specialist Call Center Support for Atlantic Division working in our Burlington, NC location

Daytime hours: 8:00am-5:00pm

Job Responsibilities:

• Telephone call center first level support for IT support for external clients. 

• Support includes, but is not limited to, internet based & in-house patient management systems, printer and internet equipment support using both telephone and remote connection applications

• Guide users through diagnostic and resolution steps for various systems

• Support consists of extensive phone usage, email communication and support ticket management. 

• Escalate complex issues to specialized IT teams when necessary

• Stay up to date on internal systems, tools, and best practices through training and collaboration

Minimum Requirements

• 6 or more months of experince performing IT Support to Labcorp Diagnostic Atlantic Division

• High School Diploma or GED

• 6 or more months of experince managing multiple priorities in a high-volume IT call center environment

• 6 or more months using Service Now in Labcorp environment to log and update tickets

• 6 or more months using Labcorp Touch and Labcorp Link platform

Preferred Requirements  

• Associates Degree

Additional Job Standards

• Flexibility to work overtime as needed

• Exceptional customer service

• Strong communication skills, both written and verbal

• Ability work to work independently

Pay Range: $19.00-$22.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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