IT Coordinator

SUMMARY:  Provide IT services to support users, onboard new staff, maintain hospital technology and security

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Includes the following, but is not limited to any other duties or tasks that may be assigned:

• Ensure understanding of current and future technology needs
  • Be familiar with all hardware and software
  • Be familiar with network operating system
  • Provide employee training as needed
  • Maintain current and accurate inventory of technology hardware, software and resources
  • Create resource documents including “how to” manuals as needed
  • Develop policies related to hardware, software, user access or others as related to OCMH needs
• Monitor and maintain technology to ensure maximum access.
  • Installs workstations, connects and sets up hardware and loads all required software.
  • Troubleshoot all technology issues acting as a help desk to all employees
  • Maintain log of all tickets and any required repairs.
  • Make recommendations about use or purchase of technology resources
  • Research current and potential resources and services
• Onboarding new staff or changing staff access
  • Set up network access for any and all accounts needed by staff
  • Create and provide facility access for all users
  • Provide orientation on all IT systems as needed including Cerner, Google, Microsoft, VPN, etc.
  • Supports remote access for employees as approved by department head
• Security and Emergency Preparedness
  • Monitors security of all technology
  • Provide access to restricted access areas as determined by department head or CEO
  • Participates in HIPAA security inquiries as needed
  • Identify and prepare hardware for disposal when appropriate and ensures hardware is stripped or destroyed before disposal.
  • Ensure that backup software is in place and test backup software periodically
  • Serves on OCMH Incident Command Team to support emergency preparedness activities
  • Oversee IT risk assessment as needed
• Other IT duties
  • Provides input to IT team to support long-term projects and strategic goals
  • Provide input or guidance to IT consultants
  • Supporting marketing department with website updates as needed
  • Supports HR with employee education platform management and deployment to new hires and for annual education requirements
  • Complete interoperability reporting as needed
• Perform all other duties related to the support and promotion of OCMH as assigned.

QUALIFICATIONS: To perform this job successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree preferred not required. Employee may seek education or on-the-job training through OCMH’s career advancement program. Experience in IT systems including user support, network administration, security and emergency preparedness measures. Experience in healthcare systems is preferred but not required.

CERTIFICATES, LICENSES, REGISTRATIONS: None required

LANGUAGE SKILLS:  Provide excellent customer service to OCMH staff. Provide accurate, concise and effective oral and written communication. Promote positive environment conductive to teamwork, innovation and positive morale. Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.

REASONING ABILITY:  Ability to solve practical problems that deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee is frequently required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee is occasionally required to sit, climb or balance; and stop, kneel, crouch or crawl. The employee is regularly required to lift or move up to 25 pounds, frequently required to lift or move up to 50 pounds, and occasionally required to lift or move up to 100 pounds. Specific vision abilities required by this job includes close vision distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Visual acuity to detect, report, and record as necessary. Being able to work in a precarious situation and handle the stress that may come from difficult and irrational patients is advantageous. Physical dexterity is required to handle, care, and manipulate instruments and equipment. Must be available at unusual hours for Call Back.   

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, risk of electrical shock, and risk to radiation exposure. The noise level in the work area is usually moderate.