IT Coordinator

IT Coordinator - Sandersville, GA

Location: Sandersville, GA Hybrid, 3 days in the office, 2 days remote

As the IT Coordinator, you will be in charge of installing and maintaining network hardware, software, and communication links while ensuring minimal network downtime occurs. Diagnosis, resolving, and documenting hardware and software problems in a timely and accurate fashion, providing end users with appropriate assistance. 

KEY TASKS AND RESPONSIBILITIES

● Bear the global vision of support activities and ensure crosswise their strategic coherence with group global strategy, business orientations, organization, and IT 

● Ensure that all support demands (Incidents, Service Requests, complaints) are taken care of respecting quality and delivery delay expectations 

● Guarantee service delivery compliance with support processes and standards in place 

● Not only solve issues but work with a robust continuous improvement mindset. 

● Develop a strong understanding of projects impacting the service area and ensuring service impact is minimized 

● Act as a problem solver: technical (infrastructure, network), functional (application), organizational (user training, internal organization issue) 

● Have an escalation role within the operations and IT organization 

● Define, follow up customer satisfaction indicators and present results to IT organization 

● Define and follow up support performance indicators to implement continuous improvement approach INTERNAL & 

This role contributes to the smooth operation of the Global Help Desk and the Imerys computer network. 

Responsible for managing all procedures related to the identification, prioritization, and resolution of end-user requests, including the monitoring, tracking, and coordination of Support functions. 

This position is part of the ITCC Support team. The IT local coordinator is responsible for IT and will assist with IT OT operation support at our Sandersville site if needed. He/she is the point of contact between the site and the IT groups to ensure compliance with group policies, security, and daily site operations needs. 

Education and Experience requirements 

• Minimum 3 years of practical experience in IT Service Support and Service Delivery in large heterogeneous enterprise level IT organization 

• Solid understanding of business processes and business dependencies on supported technologies

• Bachelor’s Degree in Computer Science or related field, preferred

• ITIL certified or comparable certification

• Knowledge of G Suite, preferred

He/She will be responsible to act as IT local representative for change management requests 

- Network 

- Infrastructure 

- security 

- applications 

- Asset management

PHYSICAL / ENVIRONMENTAL ASPECTS

● The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. 

● International travels around Europe may require a physical effort associated with luggage and professional computer transportation. Hours can be extensive as well due to travels. 

● Job requirements may correspond with reduced mobility situation. 

● Imerys is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.