At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Are you our new IT Support Specialist
The purpose of this role is to support and enhance local IT systems by balancing development and maintenance activities. It ensures efficient client onboarding, automation, and reporting through SQL/PL/SQL and .NET solutions, while maintaining system reliability and resolving issues. The role also supports the HUB entity on all IT-related matters, collaborating with development team members when more complex solutions are required, and acts as a key link between technical teams and clients to support business needs.
What will you do:
- Support automations to process client files – usually done in IRIS service, requires C# and SQL or PL/SQL knowledge
- Develop and maintain client reports, ranging from simple SQL queries to complex .NET and Crystal Reports solutions
- Deliver ad-hoc reporting solutions to support business and finance needs using PL/SQL
- Troubleshoot and resolve Colldesk system issues, including access and configuration problems
- Manage and resolve tickets (incidents and service requests)
- Configure and support eLink for Hub clients, including monitoring, error handling, and UAT assistance
- Build and enhance local automations to improve operational efficiency
- Design and implement automations to process client files, primarily within IRIS, using C#, SQL, and PL/SQL
- Document technical requirements for API development in collaboration with the Core team
- Act as the Ireland IT representative, communicating effectively with clients and stakeholders
What we’re looking for:
- Experience in Level 1 support, with a strong willingness and potential to develop towards Level 2 responsibilities.
- Basic knowledge of PL/SQL (Oracle).
- Working knowledge of VB.NET, sufficient for minor enhancements and adaptations
- Proficiency in English (mandatory)
- Strong communication and organizational skills
What we offer:
At Intrum we offer not only a challenging and rewarding career but also:
- A challenging, exciting and developing position in an international company with growth ambitions
- Highly motivated and skilled co-workers globally
- Being part of a supportive culture where effort counts
- We facilitate your learning through different learning arenas
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”
**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain. You might receive a call with a Spanish phone number.**
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
Skills Required
- Experience in Level 1 support
- Basic knowledge of PL/SQL (Oracle)
- Working knowledge of VB.NET
- Proficiency in English
- Strong communication and organizational skills
What We Do
Intrum is Europe’s undisputed market leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations. We have more than 10,000 experienced employees across 20 countries in Europe. Our headquarter is located in Stockholm, Sweden, and we are listed on the Stockholm Stock Exchange. We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum’s wide range of credit management services, we help companies of all sizes, to improve their cash flow and increase liquidity. Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation. This is how we lead the way to a sound economy for companies, individuals and society as a whole
