IT Coordinator Americas

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen is seeking an IT Coordinator in Houston, Texas area.

Are you highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools?

Would you like to work in an international environment, where English is the corporate language, utilizing the very latest Modern Workplace technology and applications?

If so, you could be the new team member for GBS Tech in Houston!
You will be located at the office in Houston, Pasadena, where you will support and coordinate the local office. Other than the local office, you will also support the rest of the global support team when needed – as they will also support you in the daily work.

Why Should You Apply?

Fun and diverse workplace

Competitive pay and benefits package

Generous paid time off

Great opportunities for advancement

Opportunity to work in a global capacity.

In our company, you will have the opportunity to deal with different cultures, be part of a dynamic environment with a continuously learning culture and will be a member of an organization that is Shaping the maritime industry.

Main tasks
• Identify end user training needs, provide input on training material, and arrange training sessions, with special focus on MS 365 tools.
• Being 2nd Line, assist 1st Line support team when required, identify recurring issues and automation opportunities and report to line manager.
• Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
• Follow up with local vendor(s) on contracts, identify needs and renewal cycle, liaise with Head of Supplier Management.
• Local Deskside Support.
• Monitor user satisfaction scores, identify improvement potential.
• Ensure incidents and requests registered in global helpdesk system are handled according to GBS IT, SLA/ GSM principles and guidelines.
• Advice on IT investment budget.
• Provide accurate reporting as required.
• Act within the corporate governance policy.
As you will be dealing with the client daily, it’s important that you thrive in a position where you have a lot of internal and external interactions. With this in mind, it should be a normal part of your nature to be proactive and meeting people in eyesight.

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation range depending on experience.