The Role
The IT Coordinator will support IT operations, troubleshoot issues, manage helpdesk tickets, maintain IT systems, and coordinate vendor services to ensure effective IT service delivery.
Summary Generated by Built In
TalentNeuron is the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale. TalentNeuron delivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning and artificial intelligence, our technology platform ingests and normalizes hundreds of millions of structured and unstructured data points each day, delivering critical talent insights in support of workforce planning, strategic skills analysis, location optimization, DEI tactics, and sourcing strategies for local, regional, and global talent. These insights can be delivered to clients via software as a service, data as a service, or fully custom research efforts from our team of expert data scientists and advisors.
Our Core Values
Humanity First: We lead with humanity. We foster empathy, kindness, respect, and inclusiveness in all contexts and support one another.
Customers at the Core: We engage in meaningful and constant dialogue with clients to deeply understand and anticipate their needs, and consistently deliver exceptional value. We operate with integrity and do what’s right for our clients, no matter how difficult.
Diverse Minds, One Team: We are curious and seek different perspectives and find common ground, but we act, succeed, fail, and celebrate as one. We openly collaborate, communicate, debate, and compromise across groups.
Pioneering Innovation: We take risks, fail fast, and learn from our experiments. We champion change and evolution without fear and inspire a culture where innovation thrives.
Resilient Perseverance: We think creatively and pragmatically to find solutions, remove barriers, and overcome obstacles. We are equally accountable for the results of the whole team and for our individual commitments, and we find a way to get things done by embracing a “yes we can” attitude.
We are looking for a detail-oriented and proactive IT Coordinator to support day-to-day IT operations across our global offices. The role is responsible for providing technical support, maintaining IT systems, managing assets, and coordinating with vendors and teams to ensure smooth IT service delivery. This position will play a key role in enabling productivity and ensuring a secure and reliable IT environment for employees.
What You Will Do:
- Act as the first point of contact for IT-related queries from employees.
- Troubleshoot and resolve hardware, software, and network issues.
- Manage IT helpdesk tickets, track resolutions, and escalate as needed.
- Assist in the setup, configuration, and maintenance of laptops, desktops, VPN, and collaboration tools.
- Monitor basic network connectivity, system performance, and backups.
- Coordinate with global IT teams for escalations and advanced support.
- Maintain up-to-date inventory of IT equipment (laptops, desktops, mobile devices, etc.).
- Oversee issuance and return of IT assets during onboarding/offboarding.
- Track software licenses and renewals in coordination with vendors.
- Support enforcement of IT securtiy policies (passwords, access, antivirus, patching).
- Assist with data backup, recovery, and user access management.
- Help with documentation and audits related to IT compliance (ISO, SOC2, GDPR).
- Coordinate with service providers (ISPs, hardware suppliers, software vendors) to resolve issues.
- Assist in evaluating vendors and raising procurement requests.
- Partner with HR for employee IT onboarding/offboarding requirements.
- Create and maintain documentation and audits related to IT compliance (ISO27001, SOC2, GDPR).
- Work with vendors questionaries within company and customers onboarding process.
- Support enforcement of IT security policies (passwords, access, antivirus, patching).
What You Will Bring:
- Bachelor’s degree/diploma in IT, Computer Science, or related field.
- 2–5 years of experience in IT support, coordination, or administration.
- Hands-on knowledge of Windows, Mac, and Linux systems.
- Basic understanding of networking, VPN, cloud tools (MS 365/Google Workspace, Zoom, Slack).
- Awareness of IT security principles and compliance requirements.
- Strong organizational, problem-solving, and communication skills.
- Ability to work independently, prioritize tasks, and manage multiple requests
If you're a IT Coordinator professional ready to take on a challenging yet rewarding role, we encourage you to apply. At TalentNeuron, you'll collaborate with top-tier teams, manage complex technical relationships, and drive meaningful impact across infrastructure and operations. We foster a culture of innovation, continuous improvement, and recognition—where your contributions truly matter. Join us to optimize systems, exceed performance goals, and help shape the future of intelligent workforce planning. Apply now and be part of the TalentNeuron success story.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Top Skills
Google Workspace
Linux
macOS
Ms 365
Slack
Vpn
Windows
Zoom
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The Company
What We Do
Global labor market analytics power smarter, faster talent decisions. TalentNeuron’s big data insights and tailored guidance provide what's needed to plan for your future workforce, source critical skills and build a flexible work strategy with confidence.
