IT CMC Engineer

What you will do

· Apply modern strategies and best practices to Global Signal and Monitoring environment

· Develop tools and automation systems for deployment, provisioning and configuration management of hundreds of servers

· Develop and manage processes and systems to handle InfoSec requirements for vulnerability mitigation, patching, and AV/compliance software installations.

· Provides L2/L3 support for Benelux Monitoring Team applications and service platforms (Fire/Security Monitoring, Managed Access, Hosted Video)

· Maintain and maximize uptime (>99.999%) for all life-safety applications – Monitoring, Video, and Access Control systems

How you will do it

· Ensure system uptime and availability

· Ensure rapid-response on-call services

· Provide Level 2/3 technical support for monitoring, access control and video system applications group

· Manage new software updates and enhancements (patch/upgrades)

· Manage IT vulnerabilities for CMC systems using software updates and CVE vulnerability DB recommendations

· Provide applications assistance to technical teams and the business

· Perform build or expansion of applications hardware and software

· Communication on trouble resolution

· Develop deployment and automation methodologies and systems

· Document product build/change

· Partner with JCI InfoSec teams for vulnerability mitigation/remediation strategies and processes

· Partner with business on future business needs, strategy, planning

· Document and solution enhancement requests (liaison to supplier)

· Contribute to development and execution of strategic plans as a highly skilled team member

What we look for

Required

· Understanding of virtualization, containers, and container management systems

· Knowledge of IT systems and concepts (network, hosting, storage, scripting)

· Ability to translate business needs into technical requirements

· Superior problem assessment and troubleshooting skills

· Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences

· Ability to work as part of a team and to interface with other teams as needed

· Strong service attitude and a commitment to quality

· 3-5 years of experience in the design, deployment and maintenance of complex application environments

· Ability to work on-call weekly rotations

Preferred

· Four (4) year degree or equivalent

· Certifications for relevant technologies (CCNA, MCSE, etc.)

· Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, MSSQL Studio, etc.)

· Good level of writing and speaking English

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