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University Operations:
The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
The UCF IT division within University Operations is seeking an experienced IT Client Support Specialist II to provide technical support and technology lending services to students, faculty, and staff. This position delivers customer-focused IT support across multiple service channels, including walk-in, phone, email, virtual, and desk-side support. The successful candidate will troubleshoot hardware and software issues, manage technology lending operations, assist with training and mentoring staff, and support technology services that enhance the university community's teaching, learning, and research experience.
Responsibilities:
- Provide direct technical support for hardware, software, and technology-related issues through walk-in, phone, email, virtual, and desk-side support channels.
- Configure, install, troubleshoot, and maintain computers, peripherals, software applications, and university-supported technologies.
- Support and administer endpoint management tools, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Active Directory, Jamf, and DHCP.
- Assist with the daily operations of technology lending services, ensuring equipment is properly distributed, maintained, and supported.
- Provide leadership and guidance to student employees and assist with onboarding, training, coaching, and operational support as directed.
- Create and maintain knowledge base articles, technical documentation, procedures, and user support resources.
- Educate users on university technologies, software applications, and equipment usage to promote technology adoption and self-service support.
- Serve as a backup for test scoring operations, including support for Scantron systems and Student Perception of Instruction (SPoI/SPI) survey processes.
- Utilize ServiceNow to support incident, request, change, and problem management processes while meeting established service level objectives.
- Participate in mission-essential and emergency support activities, including occasional after-hours, weekend, holiday, or campus closure support as needed.
Minimum Qualifications:
High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
- Experience providing technical support for desktop hardware, software applications, and end-user technology services.
- Experience troubleshooting and resolving customer technology issues in a professional environment.
- Strong customer service, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced, team-oriented support environment.
- Experience using Microsoft Windows operating systems and common productivity applications.
- Experience working in technology support, service desk, or client services environment.
- Experience supporting technology lending programs, inventory management, or equipment checkout services.
- Familiarity with Microsoft Intune, Active Directory.
- Experience with utilizing ServiceNow or similar IT service management platforms.
- Experience creating technical documentation, knowledge base articles, and user training materials.
- Experience training, mentoring, or leading employees or part-time staff.
Special Instructions to the Applicants:
The anticipated hourly range for this position is $23.33-$23.59. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
- Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
- Paid time off, including annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
- And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF ITWork Schedule
Monday - Friday 8:00 AM - 5:00 PMType of Appointment
RegularExpected Salary
$23.33 to NegotiableJob Posting End Date
10-22-2026-12-00-AMVeteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
For general application or posting questions, please email [email protected].
If an accommodation due to a disability is needed to apply for this position, please email [email protected].
Skills Required
- High school diploma or equivalent and 6 or more years of relevant experience
- Bachelor's degree and 2 or more years of relevant experience
- Equivalent combination of education and experience pursuant to Florida Statute 112.219(6)
- Experience providing technical support for desktop hardware, software applications, and end-user technology services
- Experience troubleshooting and resolving customer technology issues in a professional environment
- Strong customer service, communication, and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented support environment
- Experience with Microsoft Windows operating systems and common productivity applications
- Experience in a technology support, service desk, or client services environment
- Experience supporting technology lending programs, inventory management, or equipment checkout services
- Familiarity with Microsoft Intune and Active Directory
- Experience using ServiceNow or similar IT service management platforms
- Experience creating technical documentation, knowledge base articles, and user training materials
- Experience training, mentoring, or leading employees or part-time staff
University of Central Florida Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Central Florida and has not been reviewed or approved by University of Central Florida.
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Healthcare Strength — Healthcare coverage is provided through the State of Florida Group Insurance Program, including medical, dental, vision, basic life, and optional supplemental plans administered via People First. Enrollment timing is clearly defined for new hires, with coverage able to start as soon as the month after hire.
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Retirement Support — Retirement options include the FRS Pension Plan, FRS Investment Plan, and the State University System Optional Retirement Program for eligible roles, plus voluntary 403(b) and 457(b) plans. Reemployment rules and continuation of health/life coverage in retirement are also outlined.
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Leave & Time Off Breadth — Nine paid holidays are recognized annually, with the possibility of additional paid personal leave days at the President’s discretion, and certain employees receive a personal holiday each year. Faculty also have access to leave programs such as sabbaticals and professional development leave.
University of Central Florida Insights
What We Do
Founded in 1963 to provide talent for Central Florida and the growing U.S. space program, UCF has been making an impact on the state, the nation — and outer space — ever since. With 13 colleges and more than 230 degree programs, your passion lies at one of our campus locations designed to help you succeed. From the main campus in east Orlando to UCF Downtown and Rosen College of Hospitality Management to the Academic Health Sciences Campus, you’ll have the opportunity to learn in the heart of your industry. UCF also has multiple regional locations and fully online programs — including online bachelor’s degrees, online graduate degrees, online certificates and more — to ensure that you can achieve your dreams whenever and wherever you want. Being part of the UCF alumni family means... being a community. A group of people who have a UCF experience, who care about the university and who want to stay connected to it. Being the voice of UCF alumni. Upholding and creating the traditions of UCF. We began with 423, and now we are over 340,000 strong. Our UCF experience has altered us. It has stuck with us. It has changed us. We engage the world with spirit and pride. We are passionate. We are enthusiastic. We are dedicated. We inform, educate and inspire. We embrace our inner Knights. We love our alma mater. We bleed black and gold. We are UCF.
