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Facilities and Business Operations:
Facilities and Business Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
The UCF IT Department within Facilities and Business Operations is seeking to hire an IT Client Support Specialist I. The IT Client Support Specialist I is responsible for providing IT support including software and hardware troubleshooting, configuration, and installation.
This position will support UCF Connect campuses including Valencia East, Valencia West, Valencia Osceola, Lake Sumter State College, Seminole State, Eastern Florida State College, and the UCF Daytona campus. Support is provided over multiple channels, including phone, email, chat, walk-up, and desk-side.
Responsibilities:
Maintain, install, upgrade, and repair hardware and software across desktops, laptops, workstations, and peripherals, including Windows, macOS, and Linux systems. Diagnose technical issues and escalate complex problems when needed.
Troubleshoot computer and network issues using diagnostic and networking tools, and support endpoint engineering through systems such as Intune, Entra, MECM, Active Directory, Jamf, DHCP, and vulnerability management platforms.
Create and update knowledge base documentation, provide user training, and coordinate with vendors for troubleshooting, repairs, and parts replacement.
Meet annual performance metrics and service-level targets, contributing to vulnerability remediation and overall service quality.
Serve as part of a mission-essential team, remaining available for emergency response and occasional after-hours, weekend, holiday, or campus-closure support.
Work with vendor escalation teams, process vendor support tickets, and communicate effectively with UCF IT Infrastructure leadership and clients.
Lifts and moves computer equipment and materials as needed.
Minimum Qualifications:
High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Excellent customer service and communication skills, with the ability to provide clear, patient support and effective user training.
Familiarity with enterprise endpoint management tools such as Microsoft Intune, MECM, Entra ID, or Jamf Pro, as well as vulnerability management platforms (e.g., Tenable, Qualys).
Experience supporting mixed operating system environments (Windows, macOS, Linux) in an enterprise or higher-education setting.
Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator, Apple ACSP/ACTC, Jamf 200+).
Working knowledge of networking fundamentals, including troubleshooting DHCP, DNS, VPN connectivity, and basic routing and switching concepts.
Ability to diagnose and resolve hardware and software issues using standard technical or network diagnostic tools.
Experience developing user-facing documentation, knowledge base articles, or contributing to IT service improvements.
Demonstrated ability to meet service expectations in a ticketing environment while managing multiple priorities effectively.
Experience coordinating with vendors, including escalating support cases, communicating with manufacturers, and managing warranty or repair processes.
Ability to work effectively in mission-critical situations, including flexibility for occasional after-hours or on-call support.
Special Instructions to the Applicants:
The anticipated salary range for this position is $20.29 to $22.57. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.
This position will support UCF Connect campuses, with a base location at either Valencia West or the Cocoa campus (Eastern Florida State College).
This position is considered mission essential and must be available 24/7 in the event of an emergency.
May be required to work during emergency situations, including early mornings, evenings, weekends, holidays, and/or university closures (e.g., hurricanes).
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF ITWork Schedule
Monday - Friday, 8:00am - 5:00pmType of Appointment
RegularExpected Salary
$20.29 to NegotiableJob Posting End Date
07-22-2026-12-00-AMVeteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email [email protected].
For general application or posting questions, please email [email protected].
Skills Required
- High School Diploma or Equivalent and 4+ years relevant experience, or Bachelor's degree and 0+ years, or equivalent combination
- Authorized to work for any U.S. employer; visa sponsorship is not available
- Valid Class E driver's license and ability to drive to multiple campus locations
- Ability to be mission-essential and available for emergency response, including occasional after-hours, weekends, holidays
- Experience maintaining, installing, upgrading, and repairing hardware and software on Windows, macOS, and Linux systems
- Ability to lift and move computer equipment and materials as needed
- Experience with enterprise endpoint management tools (Microsoft Intune, MECM, Entra ID, Jamf Pro)
- Familiarity with vulnerability management platforms (e.g., Tenable, Qualys)
- Working knowledge of networking fundamentals including DHCP, DNS, VPN connectivity, and basic routing and switching
- Relevant technical certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator, Apple ACSP/ACTC, Jamf 200+)
- Experience in a ticketing environment, strong customer service and communication skills, and ability to create user-facing documentation
University of Central Florida Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Central Florida and has not been reviewed or approved by University of Central Florida.
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Healthcare Strength — Healthcare coverage is provided through the State of Florida Group Insurance Program, including medical, dental, vision, basic life, and optional supplemental plans administered via People First. Enrollment timing is clearly defined for new hires, with coverage able to start as soon as the month after hire.
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Retirement Support — Retirement options include the FRS Pension Plan, FRS Investment Plan, and the State University System Optional Retirement Program for eligible roles, plus voluntary 403(b) and 457(b) plans. Reemployment rules and continuation of health/life coverage in retirement are also outlined.
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Leave & Time Off Breadth — Nine paid holidays are recognized annually, with the possibility of additional paid personal leave days at the President’s discretion, and certain employees receive a personal holiday each year. Faculty also have access to leave programs such as sabbaticals and professional development leave.
University of Central Florida Insights
What We Do
Founded in 1963 to provide talent for Central Florida and the growing U.S. space program, UCF has been making an impact on the state, the nation — and outer space — ever since. With 13 colleges and more than 230 degree programs, your passion lies at one of our campus locations designed to help you succeed. From the main campus in east Orlando to UCF Downtown and Rosen College of Hospitality Management to the Academic Health Sciences Campus, you’ll have the opportunity to learn in the heart of your industry. UCF also has multiple regional locations and fully online programs — including online bachelor’s degrees, online graduate degrees, online certificates and more — to ensure that you can achieve your dreams whenever and wherever you want. Being part of the UCF alumni family means... being a community. A group of people who have a UCF experience, who care about the university and who want to stay connected to it. Being the voice of UCF alumni. Upholding and creating the traditions of UCF. We began with 423, and now we are over 340,000 strong. Our UCF experience has altered us. It has stuck with us. It has changed us. We engage the world with spirit and pride. We are passionate. We are enthusiastic. We are dedicated. We inform, educate and inspire. We embrace our inner Knights. We love our alma mater. We bleed black and gold. We are UCF.
