IT Client Success Manager

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for an IT Client Success Manager to join our Information Technology Services (ITS) team in our Chicago office. Our ITS unit provides technology strategies delivered via tactical specialty areas to help association clients best leverage technology to meet their organization's operational and strategic goals.

 

The IT Client Success Manager plays a crucial role in influencing the overall technology experience for multiple client associations and professional societies.  This role is responsible for building strong relationships with their designated associations, understanding the overall technology vision, and implementing solutions to better serve the organization.  The IT Client Manager will focus on the ongoing tasks required for client operational success. The individual selected will assist with the overall client budget management process in partnership with the Senior Portfolio Manager.  This role will effectively communicate status to the client organization teams and demonstrate high levels of customer service daily.  The IT Client Manager reports to the Senior Portfolio Manager and plays a pivotal role in shaping the future direction of technology for our client organizations.

 

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

 

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

 

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday.  Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
 
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $80,000 - $100,00

 

Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.