At ING, we're more than just a bank. We're a global organization committed to empowering people to stay a step ahead. With over 60,000 colleagues serving 38 million customers across 40 countries, we're driving innovation and making a positive impact on people and the planet. We believe in giving our professionals the autonomy to create meaningful progress and develop cutting-edge technological solutions.
About Customer Data
The products and services of Customer Data are essential for the everyday financial needs of our customers. Without access to data of our customers for all customer journeys in the bank, customer cannot see their data, perform a transaction on their (current) account, close a mortgage or get a business loan; all journeys would fail without access to data of our customers. To ensure our customers are in control, we also enable a smooth administration of their personal data (name, address, etc) and the roles and mandates. We do so for businesses and private individuals.
Therefore, one can truly state: the products and services from the Customer Data are at the oxygen of all customer interactions with the bank.
The Team
We are looking for an experienced and passionate Chapter Lead to join the Customer Data IT Area. As a Chapter Lead, you will lead a group of highly skilled engineers, primarily focused on OPS engineering, while also driving technical excellence, innovation, and continuous improvement within your domain. You will play a crucial role in ensuring the stability, reliability, and performance of IT services while fostering a culture of learning and collaboration within your chapter.
In this role, you will split your time between people leadership, technical expertise, and contributing hands-on to the engineering efforts within the squads. You will guide, coach, and develop your chapter members, ensuring they have the right skills and mindset to thrive in a fast-paced DevOps environment.
Roles and Responsibilities:
As a Chapter Lead, you will be responsible for:
- Leading a chapter of (mostly) OPS engineers, setting high standards for engineering excellence, and ensuring knowledge sharing and collaboration.
- Coaching and mentoring chapter members to help them grow both technically and professionally.
- Ensuring high reliability, security, and operational compliance of IT services in the Customer Data IT Area.
- Working closely with different Leads to align on strategy, priorities, and technology roadmaps.
- Driving automation, monitoring, and resilience engineering best practices within your chapter and squads.
- Supporting and improving CI/CD pipelines, virtual machine and container architectures, and IT risk compliance efforts.
- Recruiting and onboarding new talent to build a high-performing chapter.
- Staying up to date with the latest technology trends and ensuring ING leverages industry best practices in IT engineering and OPS.
How to Succeed:
We are looking for a leader who has a strong technical background in engineering and a passion for developing people. You should be able to balance hands-on technical contributions with leadership responsibilities.
- Proven experience in OPS engineering, platform management, and IT operations.
- Strong affinity with infrastructure, automation, monitoring, and CI/CD principles.
- Experience with Linux (RHEL), Windows Server, OpenShift/Kubernetes, and cloud platforms.
- Solid understanding of IT risk and compliance frameworks, with experience driving operational compliance initiatives.
- A passion for coaching, mentoring, and developing engineering talent.
- Strong communication skills and the ability to collaborate effectively with stakeholders at different levels.
- A continuous improvement mindset, always looking for ways to optimize and innovate IT services.
- Experience working in an Agile/DevOps environment.
- Experience as engineering lead is a pre (responsible for IT delivery, build strong IT solutions, balance between IT health and new functionality)
We offer …
A full-time position (36/40h per week) in a highly challenging environment with bleeding edge technology and concepts, modern agile international organization and really nice colleagues. And the best place to grow your technical capabilities and personal competences. You will receive a scale 11 or 12 salary, based on your profile and experience.
We want to make sure that you can strike the right balance between your career and your private life. Find out more about our employment conditions.
- The benefits of working with us at ING include:
- A gross salary between € 5212- €9871
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Hybrid working
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About us
Are you curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
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What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
