The Hungarian Tech team is seeking an experienced and dynamic IT Chapter Lead to oversee our IT Application & Infrastructure Support team of 11 internal engineers plus some externals directly contributing to the IT delivery. This role is integral in ensuring the smooth functioning of our local IT environment through proactive monitoring, effective incident and problem management, rigorous IT risk and security handling, and continuous improvement practices. The ideal candidate is passionate about solving problems to minimise to its best customer impact, possess strong leadership skills, technical expertise, and a commitment to operational excellence. This team lead remains closely aligned with the desired technology domain and is expected to continue writing code and developing software — whether for tooling, automation, code refactoring, API integrations — thereby also coaching the IT engineering team.
Key responsibilities
Leadership and team development: people management of IT professionals, including recruiting, performance evaluation, skill enhancement, career development, and fostering a culture of collaboration, innovation
Operational excellence: collaborate with cross-functional teams within the ING Group to ensure local IT operations align with business objectives, drive initiatives to improve operational efficiency and adhere to Group IT policies, enhance IT service delivery, promote continous improvement in IT risk and security management
IT delivery execution: ensure effective IT delivery execution by planning and coordinating internal and external engineering efforts, contribute to the timely, future-proof, stable and resilient IT solution implementation, provide professional advise to IT engineers, own IT requirements in planning the backlog in an agile environment
Documentation enhancement: maintain clear and comprehensive documentation of IT assets to enable continuous systems development and ensure stable, high-quality IT operations, and to support knowledge sharing and compliance
IT environment monitoring and reporting: oversee the implementation of IT application monitoring tools, ensure optimal performance and availability of IT systems, ensure proper life-cycle management of local IT assets, establish and maintain KPIs to evaluate IT services performance, plan and implement corrective actions
Innovation: seek and implement solutions that speed up the quality, resilience, reliability and automation of team delivery
Third Party management: maintain internal Group and external local 3rd party relationships, perform regular IT service performance reviews and contract supervisions
Budget management: plan and keep track of IT costs pertaining to relevant IT services, ensure cost-effective use of resources and alignment with financial target.
Key required skills
At least 2-3 years of similar experience as an IT team lead or in an engineering lead role, preferably in IT support field and in a cross-cultural environment
Strong people management and coaching skills
Working experience in a highly regulated environment (e.g. financial institutions)
Excellent communication skills, capable of conveying complex technical topics to various audiences, in Hungarian and in English languages, both in oral & written form
Ability to build strong and collaborative partnerships with Business stakeholders, IT peers, vendors
Experience in encouraging and facilitating people to continuously develop themselves
Entrepreneurial work style with ability to step “outside the walls” of your role to drive innovative thinking and leverage best practice sharing
Knowledge of IT Service Management disciplines, ITIL and SDLC processes
Solid understanding of IT resiliency principles, IT compliancy expectations
Experience in CICD pipeline processes, affinity for platform technology
Good knowledge of MSSQL, Windows Server, Oracle, PowerShell scripting
What we offer
Multinational environment, international company and cultural diversity
Modern, pleasant workplace atmosphere, flexible hybrid working (50% office presence), good technical equipment for working from home
Inclusive and respectful culture — we treat each other as partners
We take on responsible work and seek out challenges
Departments are accessible, offering opportunities for personal and professional development
Competitive compensation and diverse benefits, with a strong focus on wellbeing.
How to Apply
Please submit your professional CV in Hungarian or English by clicking the Apply button.
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
