IT Change Management Lead

Job Description

At abrdn, our purpose is to enable our clients to be better investors.

Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.

About the Department

Our Group Technology organisation is responsible for delivering live technology services to abrdn’s global businesses. The Change Management Lead role is a key position within the global Service Management team, reporting to the Head of Incident, Problem, and Change Management. This team drives and maintains the high-performance technology services that enable our business and clients to thrive.

About the Role

As the Lead for Change Management, you will be responsible for managing the IT Change Management function. You will coordinate daily IT change activities and guide our managed service provider teams to deliver stable and high-quality services. In this role, you will identify and manage improvement initiatives to optimize performance, ensuring standard processes are followed. You will also drive initiatives to enhance service resilience, regulatory compliance, and overall service quality.

Key Responsibilities

• Serve as the Change Management process owner, responsible for its daily application and performance.

• Lead IT change training efforts across the IT environment.

• Manage retrospective change reviews and coordinate change protection and freeze periods.

• Ensure compliance with regulatory audits and implement improvements across the change management process.

• Responsible for annual, ad-hoc and unexpected regulatory audit processes.

• Lead managed service provider teams to ensure reliable and risk-aware service delivery.

About the Candidate

The ideal candidate will possess the following:

• Subject matter expertise in ITIL/Service Management standard methodologies.

• Experience leading both in-house and outsourced Organisational Change teams.

• Effective collaborator, skilled at balancing differing priorities.

• Proven track record of working within complex IT environments.

• Excellent reporting and Microsoft Office skills with high attention to detail.

• Strong customer service ethos, collaboration skills, and a proactive approach.

• Effective leadership and time management skills, able to coordinate cross-functional efforts.

We encourage you to apply even if you don’t meet all the requirements.

As a Disability Confident Committed employer, we encourage applicants with disabilities to apply through our candidate questionnaire. Our team is here to assist you throughout the application process.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.

At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.