IT Change Lead

About Us

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SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

IT Change Lead

Job Description

The IT Change Lead plays a pivotal role in supporting the IT Strategy Team's objectives by planning, coordinating, and executing enterprise-wide change management initiatives. This role focuses on activating our business teams to exploit Information Technology, strengthening business IT capability, and ensuring smooth change and transition. The IT Change Lead will support all members of the IT Strategy Team, including the IT Strategy Director, IT Transformation Leads, Enterprise Solutions Architects, and our IT Communications Specialist, all of whom you will work with to develop and implement strategic plans.

The scope of IT change at SUSE is broad, encompassing everything from enterprise-wide technology changes and designing future IT states, to training and enablement for improving business capabilities and leveraging IT.

A crucial aspect of the Strategy Team is to empower SUSE's business groups to fully leverage the capabilities of our IT estate. This involves developing and deploying effective adoption programs that enhance user proficiency, drive adoption of new technologies, and maximize the return on our IT investments. By equipping our teams with the knowledge and skills they need, the IT Change Lead ensures that SUSE can fully capitalize on its IT infrastructure and achieve its strategic objectives.

Responsibilities:

Strategic Planning and Execution

• Provide support to the  IT Transformation Leads to plan and activate strategic change and transformation.

• Maintain a comprehensive understanding of the IT Portfolio and roadmaps to provide crucial context for IT changes and strategic planning.

• Analyze and evaluate the effectiveness of IT changes, using data-driven insights to refine strategies and optimize outcomes, in collaboration with the team. 

• Collaborate with the Strategy Director to establish and enhance robust IT governance and reporting frameworks for key leadership forums. This will involve curating information on status and progress of important IT changes, or matters of IT resilience and compliance.

Stakeholder Engagement and Communication

• Work with the IT Strategy Team to maintain a cadence of strong relationships with key stakeholders across SUSE, at all management levels

• Create clear, consistent, and compelling communication of IT change initiatives to different stakeholders, working closely with the IT Communications Specialist.

• Maintain regular and insightful progress reports on strategic IT initiatives, ensuring the IT Strategy Team and stakeholders are well-informed and aligned. 

• Cultivate collaboration within the IT Team, ensuring efficient and collegiate change executions. 

Change Management and Adoption

• Run projects and initiatives to empower SUSE business teams to fully leverage key IT facilities, especially in cutting-edge areas like AI, machine learning, and other intelligent tooling.

• Design, commission and/or deliver engaging and impactful programs that equip SUSE employees with the confidence and skills to thrive with new IT systems, tools, and processes. 

• Proactively identify and overcome barriers to IT adoption, promoting a positive and inclusive culture through strategic communications, training, and support.

Experience & qualifications:

• Previous experience delivering business change or transformations

• Previous experience in start ups would be of interest

• Experience in managing projects and ensuring on-time delivery

• Experience working with cross-functional teams and stakeholders at all levels

• Experience in organising or commissioning knowledge sharing and demonstrations 

• Experience in evaluating the effectiveness of changes and making data-driven recommendations for improvement

• Bachelor's or Master's degree

• Certifications in project or change management would be helpful

Key Skills:

• Project management and administration

• Change management

• Internal or external campaigns and promotions

• Stakeholder management / engagement

• Communication and interpersonal skills

• Problem-solving and escalation management

• Teamwork and collaboration

Job

Learning & Development

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

• Innovation

• Performance  

• Trust   

• Optimism  

• Security

•  Freedom

• We are SUSE!