Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM (On-site)
Department: CRM Product Management - 246
Primary Purpose:
Reviews, analyzes, and evaluates business systems, processes, and customer needs for the Salesforce program. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Works with software developers to assist in transitioning software requirements into detailed system designs. Relies on experience and judgment to plan and accomplish goals. Provides consultation on complex projects. A wide degree of creativity and latitude is expected. Provides secondary support services to assist in root cause analysis of issues. Provides secondary software testing services to support software development efforts. Establishes effective working relationships with customers, Process Engineers, management, validators, developers, and end users.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Works collaboratively with internal and/or external customers.
Documents and evaluates existing business processes and procedures using flowcharts, data flow diagrams, etc. as appropriate.
Documents business needs being satisfied by existing processes
Documents existing processes and procedures
Analyzes existing processes and procedures
May perform light (e.g., single department, simple work flow) process improvement analysis. Will refer customer to Process Engineer if more extensive work is warranted
Elicits and documents in writing: business, system, user, and functional requirements of IT solution.
Presents possible alternative approaches for a solution, clearly communicating both verbally and in writing to all stakeholders.
Works with all stakeholders to come to a consensus on the best alternative to effectively meet the business objectives, eliminating unnecessary work, rework, and redundancy.
Designs and documents the solution, including requirements, screen mock-ups, and flow diagrams.
Assists software developers in producing detailed system designs and ensures the designs are consistent with the documented system requirements.
Other duties as assigned.
Physical and Other Requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Continuing Education: Continual assessment of current literature and best practices.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and a worldwide leader in innovative laboratory research and development. A nonprofit enterprise of the University of Utah, ARUP offers an extensive test menu of highly complex and unique medical tests.
