Job Description
The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists. The overall objective of this role is to contribute towards successful implementation of the project being a technology solution lead.
Responsibilities:
Requirement Gathering: Understand & define high level system scope and project objective.
Performing Impact analysis, technical feasibility assessment, Solution analysis to determine feasibility, systems impacted and dollar value of the project.
Co-ordination and Stakeholder management: Required to co-ordinate with different stakeholders such as business operations, technology development, testing, technical project manager, Demand and Infosec teams.
Requirement elicitation & classification: Clearly define and document scope and system requirements, break them to Epic, User story, functional specs or any sequence or flow diagrams as needed part of solution documentation.
Should be able to clearly justify on accepted requirements from the aspects of needs and wants, practical or improbable requirements etc.
Requirement communication: Should articulate the requirements to different teams without any ambiguity with clear justification of the requirement through acceptance criteria.
Should prepare reports, metrics and presentations as required to present business and technology management.
Clearly Identify risk and consider business implications of the technical solution changes.
Has the ability to operate with a limited level or no direct supervision.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5 – 8 years of relevant experience as a business\process analysis in consumer\retail\personal banking domain.
Proficient in at least two or more of the banking products such as Lending, Deposits, Payments, CASA, customer communication\management etc.
Hands on end-to-end implementation experience in PDLC\SDLC using Agile\Hybrid agile methodology.
Should have ability to understand business requirements and convert them into Individual shippable components, Epics, user story and technical solution documents.
Good analytical, communication and problem-solving skills.
Working Knowledge on workflow management tools like JIRA \ Confluence.
Intermediate/advanced Microsoft Office Suite skills.
Knowledge of applicable business systems and industry standards
Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives
Should be self-motivated individual with an ability to multitask and work under pressure to meet tight deadlines.
Education:
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Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The ideal candidate should have knowledge of FIS and Core banking requirements and solutioning.
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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
Full time
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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