IT Business Relationship Manager

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.

Are you a strategic thinker with a passion for technology and business? Ballard Spahr is seeking a IT Business Relationship Manager (BRM) to bridge the gap between our IT department and business units. In this pivotal role, you will cultivate strong partnerships, align IT initiatives with organizational goals, and drive maximum value from our technology investments. Your expertise will shape our strategy, prioritize projects, and evolve BRM functions across the firm. This position is remote, and consideration will be given to those near the Philadelphia office or surrounding areas, with the expectation to work in the office as needed.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As an IT Business Relationship Manager within our Information Technology Team, your responsibilities include, but are not limited to:

• Building and maintaining strong relationships with business unit leaders, department heads, and key stakeholders across the organization.

• Serving as the primary point of contact for IT-related inquiries, requests, and escalations from assigned business units.

• Facilitating communication between business stakeholders and IT teams to ensure a clear understanding of requirements and expectations.

• Collaborating with stakeholders to understand their goals, pain points, and requirements, and translating them into IT strategies and solutions.

• Conducting business process analysis and improvement.

• Advocating for business requirements in IT project planning and implementation.

• Promoting awareness of IT services, tools, and innovations that can enhance legal workflows and client service.

• Continuously assessing the business impact of IT initiatives and gathering feedback for improvement.

• Coordinating with project managers, solution architects, and technical teams to ensure successful project outcomes.

• Contributing to IT strategic planning by providing business insights and requirements.

What We’re Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving, while monitoring industry trends and emerging technologies.

• Communication: Excellent interpersonal, communication, and facilitation skills to work with all levels of business professionals.

• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

• Strategic Thinking: Ability to bridge the gap between business needs and technology solutions

Required Experience:

A Bachelor’s Degree or equivalent work experience. 5 + years of IT experience, with at least 2 years of BRM, business analyst or stakeholder-facing experience. Prior experience working in a law firm or legal environment is strongly preferred. 5+ years of experience working with Project Management Organizations (PMOs) along with a solid understanding of legal-specific technologies (e.g., document management systems like iManage/NetDocuments, e-discovery tools, time & billing systems). Experience with project management methodologies (Agile, Waterfall, etc.). Experience with providing leadership and coordination for others with BRM responsibilities.

Ballard Spahr offers an excellent benefits package that includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental, and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; and a generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program.

Ready to Grow with Us?

If you are ready to play a vital role in the Firm’s success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.