We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.
Key Responsibilities:
Develop quality software and web applications; Analyze and maintain existing software applications
Design highly scalable, testable code; Discover and fix programming bugs
3rd party integration development (REST, SOAP, mid servers, etc)
Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams
Platform administration including instance health, upgrade planning, patch management, and platform governance
Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes
Work independently with customers on implementations and remote services
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as needed; Participate in SCRUM calls
Utilize strong written and verbal communication skills
Stay on time and on task with assigned customer work
Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, SPM, GRC, ITOM, and App Engine.
Hands-on experience implementing at least one ServiceNow product offering
Requirements:
7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration; Minimum 2 years supporting legal or professional services environments
ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred
Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine;
Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs
Exceptional written and verbal communication skills; comfortable presenting to senior stakeholders; Strong problem-solving abilities to address complex IT challenges
The expected salary range for this position is $110,000 - $135,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at [email protected].
Skills Required
- 7+ years of experience in enterprise technology
- At least 4 years of hands-on ServiceNow development and administration experience
- At least 2 years supporting legal or professional services environments
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- Experience across multiple ServiceNow product suites, including ITSM, ITAM, SPM, ITOM, GRC, or App Engine
- Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs
- Exceptional written and verbal communication skills, including presenting to senior stakeholders
- Strong problem-solving abilities for complex IT challenges
What We Do
Pillsbury Winthrop Shaw Pittman LLP is an international law firm with a particular focus on the technology & media, energy, financial services, and real estate & construction sectors. Recognized by legal research firm BTI Consulting as one of the top 20 firms for client service, Pillsbury and its lawyers are highly regarded for their forward-thinking approach, their enthusiasm for collaborating across disciplines and their authoritative commercial awareness. To learn more, visit pillsburylaw.com. To join the Pillsbury Network LinkedIn group for current and alumni attorneys and staff, go to http://www.linkedin.com/groups?gid=1043837 Comment policy for this page: We reserve the right to remove any post that we deem offensive, inappropriate, or irrelevant to the purpose of this site.
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