IT Business Partner – Commercial & Marketing

Location: San Pedro Garza García, (Hibrido)
Reports to: IT Sr BRM Commercial LATAM
Level: Senior Individual Contributor

As an IT Business Partner for Commercial & Marketing, you will act as the strategic bridge between business and technology across the MEXAN region.

You will ensure that digital solutions powering sales, customer experience, and commercial operations are relevant, stable, and scalable, while enabling innovation through emerging technologies and new digital capabilities.

This role combines business partnership, product ownership, and operational leadership, with direct impact on revenue-generating processes.

• Act as the primary interface between IT and Commercial / Marketing teams

• Govern demand intake, prioritization, and roadmap alignment

• Shape business initiatives through scoping, business cases, and feasibility analysis

• Ensure alignment between business priorities, IT capacity, and architecture

• Drive functional ownership and alignment across platforms such as:

  • B2B Sales platforms

  • Customer Experience tools

  • Microsoft Power Platform solutions

• Lead Proof of Concepts (POCs) using emerging technologies (automation, WhatsApp, SaaS tools)

• Validate business value before scaling solutions

• Support and stabilize B2B commercial operations across:

  • Mexico

  • Central America

  • Andean Region

• Ensure continuity of critical processes like order visibility, returns, and CX flows

• Oversee a complex ecosystem of 40+ integrations (APIs, EDI, middleware)

• Participate in design, validation, and issue resolution

• Ensure data consistency and process continuity across platforms

• Lead User Acceptance Testing (UAT) cycles

• Define go-live readiness and prioritize defects

• Support hypercare and post-launch stabilization

• Escalate risks impacting sales or customer experience

• Stable and reliable commercial operations across the region

• Clear and effective demand prioritization aligned to business value

• Strong trust from Commercial stakeholders (seen as a strategic partner, not support)

• Successful delivery of digital initiatives with measurable business impact

• Innovation initiatives (POCs) converted into scalable solutions

• Strong business acumen (Sales, Marketing, Customer Experience)

• Ability to operate between strategy and execution

• Stakeholder influence across regional and cross-functional teams

• Structured problem-solving and decision-making

• Ownership mindset with focus on delivery and stability

• Ability to manage complexity across systems, markets, and stakeholders

• Bachelor’s degree in IT, Business, Engineering, or related field

• 5+ years of experience in roles such as:

  • IT Business Partner

  • Product Owner

  • Commercial IT / Digital Lead

• Experience supporting Commercial, Sales, or Customer Experience functions

• Proven experience in:

  • Digital platforms (B2B, CX, sales tools)

  • Demand management and prioritization

  • Stakeholder management at senior levels

• Exposure to integration environments (APIs, middleware, EDI)

• Experience in regional or multi-country environments

Nice to have:

• Experience with Power Platform, Mendix, or low-code tools

• Exposure to data/analytics models

• Experience with automation or CX technologies

• English proficiency (regional/global collaboration)

• Hybrid role based in Mexico City

• Regional collaboration across MEXAN

• Occasional travel depending on business needs

At Clarios, you’ll join a team at the intersection of technology and commercial impact.

You will:

• Work on high-visibility initiatives directly impacting revenue and customer experience

• Collaborate with regional and global stakeholders

• Shape digital transformation in a complex, multi-country environment

• Grow into broader leadership roles in IT, Digital, or Commercial Transformation

#LI-PR1

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF). 

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Equal Employment Opportunity:
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.