Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
We are seeking a highly experienced and dynamic IT Business Lead Analyst to join our Technology team. This senior-level position is responsible for liaising between business users and technologists, exchanging information in a concise, logical, and understandable way. The successful candidate will play a pivotal role in contributing to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. This individual will be instrumental in bridging the gap between business needs and technical execution, driving innovation, and ensuring the delivery of robust, scalable platforms.
Responsibilities:
Requirement Gathering & Analysis: Provide input during development and implementation phases, including formulation and definition of systems scope, objectives, and necessary system enhancements for complex, high-impact projects. Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives.
Solutioning & Strategic Planning: Evaluate new IT developments and evolving business requirements, recommending appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems, and industry standards. Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions.
Data Analysis & Quality Management: Understand data quality issues aligned with data sets, including end-to-end data flows and controls, and ensure these are addressed in the defined target state solution with robust controls. Provide meaningful insight on data analysis performed to support timely decision-making.
Collaboration & Project Delivery: Work closely with stakeholders and technology partners throughout the entire software development lifecycle. Lead/participate in working groups/scrums to manage the delivery within agreed timeline(s). Identify issues and collaborate with stakeholders to agree solutions that can be delivered across asset classes.
Risk & Control Management: Identify and communicate risks and impacts, propose risk mitigation options, considering business implications. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency. Perform control gap assessments and identify enhancements needed. Promote a strong risk and control culture and escalate concerns to senior leadership.
Mentorship & Leadership: Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties. This role requires general management skills, leadership abilities, and administrative experience.
Stakeholder Communication & Management: Effectively communicate complex technical and business concepts to diverse audiences, both technical and non-technical, fostering strong relationships with all stakeholders. Prepare formal update communications to senior management, governance forums, and external regulators. Work with the wider product team and end users to deliver updates and status reports and actively participate in all scrum activities and product sprints.
Industry & Regulatory Awareness: Articulation of best practice and industry standards and application of these to the Citi business model and infrastructure. Influence strategic direction and provide feedback with respect to initiative or program creation, alignment to business goals, stakeholder management, and executive communications.
Qualifications:
6-10 years of progressive experience.
Experience with all phases of Software Development Life Cycle.
Proven track record in requirement gathering, business analysis, and solution design for complex IT applications.
Domain Expertise:
Comprehensive knowledge of the principles of business analysis.
Understanding of relevant financial products and risk management concepts.
Technical Skills:
Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis.
Strong data analysis skills.
Soft Skills:
Exceptional analytical and problem-solving abilities.
Excellent communication (written and verbal), presentation, and interpersonal skills.
Strong leadership abilities, capable of managing and leading diverse activities and building ties with other business teams.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
High attention to detail and a commitment to quality.
Education: Bachelor's degree/University degree in Computer Science or equivalent experience. Master's degree preferred.
------------------------------------------------------
Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:$114,720.00 - $172,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jul 14, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6-10 years of progressive experience
- Experience with all phases of the Software Development Life Cycle (SDLC)
- Proven track record in requirement gathering, business analysis, and solution design for complex IT applications
- Comprehensive knowledge of business analysis principles
- Understanding of financial products and risk management concepts
- Proficiency in MS Office: Word, Excel, Visio, PowerPoint
- Strong data analysis skills and experience using Excel for analysis
- Leadership and people management experience (mentoring, resource and work allocation)
- Excellent written and verbal communication and presentation skills
- Bachelor's degree in Computer Science or equivalent experience
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
