At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We’re looking for an IT Business Consultant Sales (SAP SD) to support the design, enhancement, testing, and reliable operation of SAP S/4HANA Sales and omnichannel retail processes. This is your chance to contribute to stable business operations through requirements analysis, configuration, documentation, testing, deployment, and support activities while building strong knowledge of retail and sales processes aligned with global standards.
About the job
Your responsibilities include, but are not limited to:
- Develop and apply solid working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
- Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
- Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
- Contribute to process design and solution documentation using established global templates and standards.
- Support EDI integration activities, testing, and issue resolution with business partners and vendors.
- Perform standard SAP customizing and maintain technical documentation within the assigned scope.
- Apply defined legal, security, and regulatory requirements in supported markets.
- Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
- Resolve standard incidents independently and escalate complex issues to senior team members or vendors.
- Contribute to process improvements, automation opportunities, and system enhancements.
- Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
- Maintain accurate process, support, and integration documentation for knowledge sharing.
About you
We are looking for a unique and amazing talent, who brings along the following:
- Degree in business administration, supply chain management, logistics, computer science, information technology, or comparable qualification.
- 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
- Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
- Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
- Experience gathering business requirements and translating them into system solutions.
- Ability to collaborate effectively with business users, developers, architects, and external vendor.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills in English.
What we offer
You can expect a range of benefits, including:
- Learning and career development programs to help you grow
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
- Hybrid and flexible work options to support your work-life balance
- Paid volunteering leave to support causes that matter to you
- Exclusive employee discounts on Swarovski products
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
#LI-Hybrid
Skills Required
- Degree in business administration, supply chain management, logistics, computer science, information technology, or a comparable qualification
- 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications
- Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes
- Exposure to SAP CAR, including POSDTA and OAA, EDI integrations, or omnichannel retail solutions
- Experience gathering business requirements and translating them into system solutions
- Ability to collaborate with business users, developers, architects, and external vendors
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills in English
Swarovski Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swarovski and has not been reviewed or approved by Swarovski.
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Flexible Benefits — Feedback suggests benefits such as hybrid work options, flexible schedules, and some remote opportunities are available depending on role and location. Official materials also reference paid volunteering time and an employee assistance program, indicating breadth beyond core insurance.
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Retirement Support — Company information highlights retirement contributions and a 401(k) with match in the U.S., suggesting meaningful long-term savings support for eligible employees. Country-specific pages like the UK also mention a pension program, reinforcing geographic coverage where applicable.
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Wellbeing & Lifestyle Benefits — Employee discounts on products are frequently described as a standout perk that adds tangible value for staff. Additional wellbeing supports such as counseling through an assistance program and development/tuition offerings contribute to a broader rewards mix.
Swarovski Insights
What We Do
Swarovski is an Austrian luxury goods company that designs, manufactures, and sells high-quality crystal jewelry, watches, and accessories. The company is renowned for its precision-cut crystals and long-standing heritage in craftsmanship and innovation.
