About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Job DescriptionThe Business Analyst performs a wide range of duties including some or all the following:
- Translate customer business requirements into technical designs and product configurations
- Work closely with customer sales and service organizations to define application metrics, reports,dashboards, data mapping, and other integration requirements
- Implement customer requirements using NICE’s software solutions
Required Skills/Experience:
- Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);
- EAI tools (e.g. WebMethods, TIBCO);
- reporting/business intelligence tools (e.g. Business Objects, Cognos) or database applications
- Project experience – working as part of a team
- Strong expertise with Microsoft Excel
- Excellent customer facing skills
- Excellent organizational skills, ability to set own task lists and time lines
- Ability and willingness to work under pressure in a highly dynamic environment
- Analytical ability – working with formulas, calculations and data
- Bachelor's degree in a technical field (or equivalent)
- Valuable skills: ·
Nice to have technical skills: XML, SQL, HTML, LISP, ETL tool
Skills Required
- Experience with enterprise applications (Avaya, Siebel, Genesys, SAP)
- Experience with EAI tools (WebMethods, TIBCO)
- Experience with reporting/BI tools (Business Objects, Cognos) or database applications
- Strong expertise with Microsoft Excel
- Excellent customer-facing skills
- Excellent organizational skills; ability to set task lists and timelines
- Ability and willingness to work under pressure in a dynamic environment
- Analytical ability working with formulas, calculations and data
- Project experience working as part of a team
- Bachelor's degree in a technical field or equivalent
- Experience implementing customer requirements using NICE software solutions
- Familiarity with XML
- Familiarity with SQL
- Familiarity with HTML
- Familiarity with LISP
- Experience with ETL tools
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
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