IT Business Analyst
Location: US based; Remote -Must reside in the Pacific Time Zone
Ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software configuration cycle and be responsible for system data integration with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.
Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of the community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
- And many, many more (Ask your recruiter for more details!)
What you will be doing:
- Support all aspects of the software configuration cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
- Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
- Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
- Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
- Support User Acceptance Testing (UAT) activities
- Enter & track support requests ensuring their completion
- Develop an understanding of the client processes and procedures and help identify improvements relative to technology
- Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
- Train users on IT systems and assist in troubleshooting issues
What we need you to have (minimum qualifications):
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field (or equivalent experience)
- 2+ years of experience supporting business analysis, IT systems, or software development projects, including requirements gathering, system design, testing, and developing system documentation such as requirements, use cases, process flows, or test scripts or related work experience
What we would like you to have:
- Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
- Experience with issue tracking and document management tools such as JIRA and SharePoint
- Understanding of relational databases
Professional Skills:
- Strong analytical and organizational skills
- Demonstrated consulting experience with emphasis on customer service
- Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
- Excellent verbal, written, and consulting skills
- Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$67,355.00 - $114,503.00Nationwide Remote Office (US99)Skills Required
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
- 2+ years of experience supporting business analysis, IT systems, or software development projects
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical plan options plus dental and vision coverage. Mental-health support is also emphasized through an EAP offering therapy and coaching sessions alongside other wellbeing resources.
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Retirement Support — Retirement benefits include a 401(k) match with immediate vesting, which strengthens the long-term value of the package. An employee stock purchase plan is also described as available, adding another savings/ownership pathway.
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Parental & Family Support — Family-building benefits include fertility/surrogacy and adoption reimbursements and additional support services for parents. These programs broaden the total rewards proposition beyond base pay.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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