IT Business Analyst

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and rewrite the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. 

The IT team is expanding its expertise and is seeking a skilled and detail-oriented Business Analyst to join our team (remote in Portugal). The successful candidate will play an integral role in identifying business needs, analyzing processes, and recommending data-driven solutions to improve operational efficiency and support business objectives. You will work closely with both business and technical teams to ensure the seamless integration of business requirements into effective solutions.

Requirements Analysis:

• Engage with stakeholders to gather and document business requirements for new initiatives, system improvements, and process optimizations.
• Create detailed documentation of business requirements, processes, and solutions.

Process Mapping:

• Analyze current workflows and processes, identifying inefficiencies and proposing improvements to enhance business performance.
• Develop and document business process models to illustrate current and future states.
• Propose and design technical and process solutions that meet business needs and objectives.

Data Analysis & Reporting: Collect, interpret, and analyze data to produce actionable insights and reports that inform business decision-making.

Work with IT and other departments to implement solutions and ensure they align with business goals.

Communicate findings, recommendations, and project updates to stakeholders and executives.

User Acceptance Testing (UAT): Assist in the development and execution of test plans to ensure that solutions meet business requirements and are functional.

Continuous Improvement: Support ongoing improvement initiatives by identifying opportunities for process automation, digital transformation, and enhanced system integration.

Qualifications:

• Experience: Minimum of 5 years of experience in business analysis or a similar role, with a proven track record of delivering successful projects.
• Technical Skills: Experience in business analysis and project management tools such as Microsoft Excel, Microsoft Azure, Visio or similar. Familiarity with data analysis tools (e.g., SQL, PBI) is a plus.
• Knowledge of Methodologies: Familiarity with Agile, Waterfall, or hybrid project management methodologies.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues, recommend solutions, and drive results.
• Attention to Detail: Exceptional attention to detail and ability to work independently or in a team environment.
• Business Acumen: Strong understanding of business operations, process improvements, and how to align technical solutions with business needs. 
• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field (preferred).

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful,
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. That’s why we make our hiring decisions solely based on skills, qualifications, and our current business needs.