IT Business Analyst

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is an Onsite position located at 701 Market Street Suite 5300, Jefferson Center Philadelphia, Pennsylvania, 19106.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

PAY TRANSPARANCY

This role will offer $60,000 - $80,000 annually, depending on experience, skills.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

What You'll Do

• Requirements Elicitation & Analysis: Collaborate with clients (parking authorities, city officials) and internal stakeholders to elicit, analyze, and document business and functional requirements for software implementation and enhancement projects.
• Solution Configuration: Become a subject matter expert on our parking management application suite. Configure system settings, workflows, business rules, and user permissions to align with specific client operational needs and local ordinances.
• System Testing & Quality Assurance: Develop and execute comprehensive test plans, test cases, and test scripts to validate system functionality. Lead User Acceptance Testing (UAT) sessions with clients to ensure the configured solution meets their requirements and is ready for production.
• Gap Analysis: Analyze client requirements against the capabilities of the core application to identify gaps, potential customizations, or necessary process changes.
• Documentation: Create and maintain clear, concise documentation, including business requirement documents (BRDs), functional specifications, process flow diagrams, user guides, and training materials.
• Stakeholder Communication: Serve as the primary liaison between business users and the technical development team, effectively translating business needs into technical specifications and communicating technical concepts to non-technical audiences.
• Project Support: Assist project managers in defining project scope, objectives, and deliverables. Provide ongoing support to clients and internal teams throughout the implementation process and post-go-live.

What You Need to Be Successful

• High School Diploma or GED from an accredited institution required
• Bachelor’s degree in Information Technology, Business Administration, or a related field is preferred.
• 2+ years of experience as a Business Analyst, Systems Analyst, or in a similar role, preferably in a software implementation environment.
• Demonstrated experience in application configuration and hands-on system testing (QA, UAT).
• Exceptional analytical and problem-solving skills with the ability to translate complex business problems into actionable technology solutions.
• Excellent written and verbal communication skills, with a proven ability to effectively communicate with both technical and non-technical stakeholders.
• Proficiency in creating process flow diagrams, use cases, and detailed requirements documentation.
• Self-motivated with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Certification in Business Analysis (e.g., CBAP, CCBA) is desirable.

Physical Demands and Working Conditions

• Primarily a sedentary position requiring prolonged periods of sitting or standing at a workstation. Frequent use of a computer and keyboard; repetitive wrist/hand movements and fine motor skills for typing and mouse use.
• Ability to walk/drive between client site locations for on-site support and meetings.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
  

Paid Time Off

• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement
  

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance
  

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers