IT Business Analyst

Role Summary

As an Intermediate IT Business Analyst, you’ll play a key role in driving technology solutions that enhance business performance. You’ll work independently on moderately complex projects, translating business needs into actionable insights and collaborating with cross-functional teams. This opportunity allows you to deepen your expertise and influence outcomes that align with our strategic goals.

Position Responsibilities

• Independently interpret and document business and functional requirements

• Analyze workflow procedures and recommend improvements

• Develop creative solutions based on data and stakeholder input

• Coordinate process changes and product implementations

• Collaborate with Technical teams to map system flows

• Translate business needs into User Stories / Technical requirements

• Facilitate design sessions and review meetings

• Define and apply acceptance testing frameworks

• Manage communication between business and technical teams

Required Qualifications

• 2–5 years of experience in business analysis or related field

• Proficiency in Agile methodology and business analysis tools

• Bachelor’s degree in IT, Business, or related discipline

Preferred Qualifications

• Advanced understanding of enterprise-level systems and applications

• Experience in system design, analysis, and/or user testing

• Strong stakeholder management and conflict resolution skills

• Ability to lead discussions on less complex issues

• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business)

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].